The process will go live tonight. 8,053 Active subscribers will be marked as DEACTIVE in the system.
Model Name
Active Subs Count
MBSC-S208 616
CD-1005S 645
MBSC-S207 5,129
CD-1004S 1,663
Total 8,053
@CP/Sanjeev, Please make a note of the below process.
As recommended by Technical Team, below MPEG2 STBs are vulnerable and need to be replaced with Mpeg4 STBs with immediate effect. So we will follow the below process
1. All below Active subscribers need to be marked as DEACTIVE in system with immediate effect.
2. Once customer contacts CC, Agent will prompt appropriate script (existing) and ask customer to get the STB replaced. Agent will raise necessary FR in CRM
3. STB Swap & Visit charges will be applicable as per warranty status.
4. In these FRs, specific instruction as “STB NEED TO BE REPLACED” will be added in complaint case history, so that agency can take action accordingly.
5. Once STB is swapped in system, VC will be Active.
6. Charges will be applicable as per warranty status.