Airtel is doing tremendous jobs in adding new subscribers by providing one of the cheapest packages in DTH industry.
Also they need to improve in Customer care (on call) services.
There is Airtel offline service centre in my area (dedicated to Airtel DTH only) & they resolved my queries whenever I faced in Airtel DTH.
In July 2023 I opted for Airtel Safe custody and it is still in safe custody mode & it costed me 0/- (not possible to do so online)
+ I have bought another Airtel HD Box yesterday with 1 year Pack (to be activated on 9th Feb) from their offline store