Discussion General Discussion about Airtel XStream Box 3.0

[Annasarp]

Hi i also got the same box recently. Facing the same issue of Dolby audio not coming consistently in OTT apps. Why i say consistently bcos sometimes dolby audio comes in Netflix and hotstar but sometimes not.
Prime video i am not getting dolby at all.
One more thing i noticed is
In old box under sound setting we could select manually dolby, dolby digital etc options.
But in new box manual selection option is missing

 

[Annasarp]

Whom to contact regarding this issue? Airtel customer care, will they understand the issue?!!
I have one more question is it bcos of internet speed dolby is not coming?
Does speed has any relation to dolby feature of OTT apps?

 

[Vadirocks]

Whom to contact regarding this issue? Airtel customer care, will they understand the issue?!!
I have one more question is it bcos of internet speed dolby is not coming?
Does speed has any relation to dolby feature of OTT apps?

[email protected]

[email protected]

Send Individual Mails Mentioning Issues

Also Post SS Of Software Version

 

[dino29]

Regarding Non-Availability Of Dolby Digital Audio On OTT Apps


The Same Tech Guys (From Delhi) Sent Engineer Yesterday,

To Do The Same Trouble Shoots Which I Had Done Last Week But No Luck,

And They Said, Dolby Works For Them In Same Box

Shall I Try Factory Reset Once??

Because After I Bought The Box There Was A Major Software Update,

@Siva

Wait for a little while anna , maybe they have installed some specific software on new xstream boxes placed at dealer or office site. Later on these might b rolled out to customers .

Also did u check if Dolby thru optical out is working or not, could b that thru HDMI it has not been enabled as of now.

Lastly do check in settings of box and try selecting none/never option in sound settings and then again select auto option. Another reason could b that Amazon Prime Video or other apps have not released app version which support dolby for this box, u can try checking with them

 

[Vadirocks]

Wait for a little while anna , maybe they have installed some specific software on new xstream boxes placed at dealer or office site. Later on these might b rolled out to customers .

Also did u check if Dolby thru optical out is working or not, could b that thru HDMI it has not been enabled as of now.

Lastly do check in settings of box and try selecting none/never option in sound settings and then again select auto option. Another reason could b that Amazon Prime Video or other apps have not released app version which support dolby for this box, u can try checking with them

Tried All The Available Options Bro!

In fact Airtel Guys Tried Few Times But Nothing Worked

 

[ashokkumar675]

I could see Catchup TV Feature available for Zee Tamil SD in my Xstream Box 3.0.
Is this is a new feature? @Vadirocks bro

 

[Vijayu Devarakonda]

I could see Catchup TV Feature available for Zee Tamil SD in my Xstream Box 3.0.
Is this is a new feature? @Vadirocks bro

in old box also available bro.

 

[madhu7884]

How to download new version software

 

[Adhavan]

Can we set favorite channels in new version box 3.0 (Like Tata Binge Plus)

 

[Gopi27]

Finally upgraded to this STB after 10 days delay due to no stock.