Discussion General News & Updates About Tata Play

[Shiv Verma]

Do your registered mobile number RMN have what’s app?if so just add +9118002086633 to your contacts and save as Tataplay.Then type REFRESH and send what’s app message to that number

I already have done that bro. Also done Master Reset. Nothing is working.

 

[sudheep]

I already have done that bro. Also done Master Reset. Nothing is working.

Ask for an service visit then may be they swap your set top box

 

[iDJ]

I already have done that bro. Also done Master Reset. Nothing is working.

Wait for some time, I will share avideo for Better understanding.

Don't waste time doing anything. Nothing will happen. Also it's a unique situation so customer service will be also kind of clueless. Wait for couple of days. It will fix itself.

 

[Shiv Verma]

Don't waste time doing anything. Nothing will happen. Also it's a unique situation so customer service will be also kind of clueless. Wait for couple of days. It will fix itself.

Approx In how many days the problem was sorted out for you.

 

[dino29]

Just now talked with Customer Care Bro, Customer Care is very much confused. They are just checking my account, Asking me to confirm my channels. Saying to activate other packs. That's all.

Don't know what to do.

Write a mail to nodal officer or call customer care and request them to transfer ur call to their floor supervisor....explain the issue in mail/over call and they will certainly help in resolving the issue.


Customer Care executives usually do not know about such technical / backend issues or errors

 

[iDJ]

Approx In how many days the problem was sorted out for you.

Last Sunday it lasted for around 2 hours. Last time 3-4 days.

 

[Shiv Verma]

Thank You @iDJ ,@sudheep ,@dino29 & @Azhar888 bro's for helping me. The Bouquet Name is reverted back to HD Zapper & all the channels are back including service channels.

 

[Digital Mastermind]

Thank You @iDJ ,@sudheep ,@dino29 & @Azhar888 bro's for helping me. The Bouquet Name is reverted back to HD Zapper & all the channels are back including service channels.

Which method did you follow bro ? Did you send email to nodal ???

 

[Shiv Verma]

Which method did you follow bro ? Did you send email to nodal ???

I didn't sent any E-mail bro, I just refreshed via WhatsApp continuosly in anger & problem got solved.

 

[Digital Mastermind]

I didn't sent any E-mail bro, I just refreshed via WhatsApp continuosly in anger & problem got solved.

Has the bouquet is also changed back to original?