*call customer care and request "customer requested suspension" mode(it's not safe custody and cant reactivate) for ur id-xxxxxxxx-001.
*If they not responded, pls raise SR(service request) for CPE recovery of ID-xxxxxxxx-001. Distributor will collect ur 1st stb and return it to company. when company warehouse received ur stb, ur 1st connection will be get deactivated.