Message From Customer Service
Hello,
I'm really sorry for the inconvenience that you still not received your order. I understand that the tracking number given by the seller is not valid and you want us to refund the item or give the money.
I have checked your order #171-5618124-6033106 and see that this item "Solid High Gain Universal LNB for All DTH - 80dB " was placed with "Jai Mata Di Electronics", a seller on our website.
Looking at further on your order, I see that there is no update for long days.
I've filled the form about this issue to our concerned department to investigate the issue. Each report they receive is investigated and the appropriate action is taken. I know they will take necessary action against seller regarding this issue.
Rest assured that this issue will be strongly considered when we review the contract with the seller and to remove them.
We stand behind seller transactions made on our website by offering customers the A-to-z Guarantee.
In this situation, I would request you to file the A-to-z Guarantee claim for full refund.
You can file an A-to-Z Guarantee claim online by visiting the following link below here:
You can read more about the A-to-Z Guarantee here:
Once the claim is approved, refund will be processed immediately. We won't let down our valuable customers like you in any situation. We will take full responsibility to get your refund from the seller at the earliest. We request your cooperation on this regard.
We value your patronage with us and look forward to seeing you soon.
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Warmest regards,
Ramya G.