Breaking New Package Available for Subscription

[M.J.Sadiq]

I have to check tomorrow.

My current balance is Rs.3382.01.
I calculated the DBR as Rs.18.69 having my monthly bill as Rs.560.63. So, tomorrow it should be Rs.3363.32.
In case if it is Rs.562, then DBR will be 18.73 and the balance would be Rs.3363.28.

Let me check it tomorrow.

Update: After mutli TV refund, the current balance is Rs. 4497.72.
So after DBR deduction of Rs.18.69, the balance should be shown as Rs. 4479.03.

Current Balance is now Rs.4479.
They deducted 18.72 by calculating Rs.562 as monthly price. Going to raise a complaint. Even the Jaya Max and Raj Musix amount got rounded off now.

 

[M.J.Sadiq]

Sent a complaint email to Tatasky.

Attached the chat snapshot as well (only the first chat snapshot).

This additional chat I had with CC was not sent in email.

 

[dino29]

Sadiq bro in month of Feb DBR automatically increases for all packs, add ons or standalone channels. Reason us that monthly charges r based on a 30 day period and since Feb has only 28 days so all operators charge more DBR for calculation purpose.

You did not notice this in last so many years, i know this since 2013 when i noticed slightly higher daily deduction in Feb month and after contacting customer desk this justification was provided.

 

[shubhr]

Sadiq bro in month of Feb DBR automatically increases for all packs, add ons or standalone channels. Reason us that monthly charges r based on a 30 day period and since Feb has only 28 days so all operators charge more DBR for calculation purpose.

You did not notice this in last so many years, i know this since 2013 when i noticed slightly higher daily deduction in Feb month and after contacting customer desk this justification was provided.

Yes I am being deducted as per actual correct up to two place of decimal despite showing rounded off in summary.

 

[Sagar]

BUG-G is there.

Yesterday my balance was -.19 & due date 2 Feb
Today my balance is -.19 & due date 3 Feb

 

[IndiaN]

BUG-G is there.

Yesterday my balance was -.19 & due date 2 Feb
Today my balance is -.19 & due date 3 Feb

How it goes to negative

 

[M.J.Sadiq]

Sadiq bro in month of Feb DBR automatically increases for all packs, add ons or standalone channels. Reason us that monthly charges r based on a 30 day period and since Feb has only 28 days so all operators charge more DBR for calculation purpose.

You did not notice this in last so many years, i know this since 2013 when i noticed slightly higher daily deduction in Feb month and after contacting customer desk this justification was provided.

It may be in the past bro. But now it is always 30 days as mentioned clearly in my tatasky site and confirmed by CC. Let me explain with numbers.

Amount deducted for me is Rs. 18.72.

My actual total calculated myself 560.63
Total confirmed by CC 561.60
Total showing in site 562.

Take my toral and divide.
560.69/30=18.69
560/28=20.02

Take CC total and divide
561.6/30=18.72
561.6/28=20.05

Take display amount and divide.
562/30=18.73
562/28=20.07

Now you can see the deducted amount is 18.72 which us 30 day DBR of CC confirmed total. Not 28 days DBR of any of the total.

Now the issue is, the total they cinfirmed is 1 rupee additional. That is what I would like to know.

 

[M.J.Sadiq]

You did not notice this in last so many years, i know this since 2013 when i noticed slightly higher daily deduction in Feb month and after contacting customer desk this justification was provided

By the way I know this from 2013 itself but in d2h as I was d2h customer that time and even created one excel utility to help members. This is just additional info.. nothing to discuss further...

 

[Sagar]

How it goes to negative

Emergency Top Up.

Now debited & my a/c deactivated

 

[M.J.Sadiq]

It may be in the past bro. But now it is always 30 days as mentioned clearly in my tatasky site and confirmed by CC. Let me explain with numbers.

Amount deducted for me is Rs. 18.72.

My actual total calculated myself 560.63
Total confirmed by CC 561.60
Total showing in site 562.

Take my toral and divide.
560.69/30=18.69
560/28=20.02

Take CC total and divide
561.6/30=18.72
561.6/28=20.05

Take display amount and divide.
562/30=18.73
562/28=20.07

Now you can see the deducted amount is 18.72 which us 30 day DBR of CC confirmed total. Not 28 days DBR of any of the total.

Now the issue is, the total they cinfirmed is 1 rupee additional. That is what I would like to know.

Screenshot showing 30 day charges (not monthly)