No EPG in HD DVR

[pras2]

How to update software? I didnt find any option to manually update the software

 

[sam]

How to update software? I didnt find any option to manually update the software

1) Going to Nearest d2h office with stb & they will do it for free

2) If you have warrenty/premium membership
You can call CC & Technician will come & update freely


If you have no warrenty

3) Call CC & ask them to send Technician to update software & how much it's cost.......

 

[pras2]

Thanks for the reply
1)First option, I cant do that. I am busy with regular work
2) I just confirmed for HD DVR no premier club membership
3)When i called CC, They gave a weird answer that only now and next programme will come thats it...!!!
When i asked what is the use of DVR then,
she replied its for High quality.. nothing else..
I asked do you know abbreviation of DVR??
She replies : Sir DVR is for high quality
I got very much irritated n asked for a technical advisor to speak.she kept me on hold for 1min and told Engineer will come and see..

Lets see what happens..

but I already had a word with engineer 2 days back who came to my house for replacement of my DVR ( my dvr has been replaced as old DVR stopped working) ,he told there is no software update provided to hime. He is arguing that NEw DVR installed to me ie 4614 has no latest software .. he told that only what is installed (download is 44) is the latest...

 

[sam]

Thanks for the reply
1)First option, I cant do that. I am busy with regular work
2) I just confirmed for HD DVR no premier club membership
3)When i called CC, They gave a weird answer that only now and next programme will come thats it...!!!
When i asked what is the use of DVR then,
she replied its for High quality.. nothing else..
I asked do you know abbreviation of DVR??
She replies : Sir DVR is for high quality
I got very much irritated n asked for a technical advisor to speak.she kept me on hold for 1min and told Engineer will come and see..

Lets see what happens..

but I already had a word with engineer 2 days back who came to my house for replacement of my DVR ( my dvr has been replaced as old DVR stopped working) ,he told there is no software update provided to hime. He is arguing that NEw DVR installed to me ie 4614 has no latest software .. he told that only what is installed (download is 44) is the latest...

90% No use of RECORDING facility NOW without EPG.....

 

[pras2]

90% No use of RECORDING facility NOW without EPG.....

CC raised a complaint , i dont know how problem will be solved.
He may visit today or tomorrow.

Only way out is update software i guess..
but i strongly suspect the service engineer would be clue less regarding software upgrade. he told me he has only updates for HD boxes. Unless some higher service support team steps in I have no resolution.

I have to waste may time fighting with d2h guys for their stupidity.

Pathetic is that I have spoken to 3 CC excecutives.. when i ask them EPG is not coming, There is asking is it Mosaic ???wall
I really wonder whether I am stupid calling it EPG.is it any other name to call it?
I finally reliazed even my service engineer who installed my replaced DVR last week even dont know what is meant by EPG .wall

 

[Bapun]

Yes sw update is the only solution for it. I have no issues like this.

 

[pras2]

^what is your download id.

Pls advise me some method of convincing these d2h people to update my software.
They keep on arguing that what ever present in my 500gb DVR is the latest available ..

 

[sam]

^what is your download id.

Pls advise me some method of convincing these d2h people to update my software.
They keep on arguing that what ever present in my 500gb DVR is the latest available ..

Then Tell them to solve this EPG issue....

or else ask them to replace stb.....

 

[Shadow]

email them your complaint..
you will get better response than cc

 

[sam]

source : Link Removed

Problem Solved

Yesterday Night Called CC
abou this & he registered Complaint...

Today Morning Technician came &

Updated My Software as 22(previous 21)
{He came updated software & gone in 4min}

Software Update is the Only Solution....