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Seeking Help Airtel HD-DVR replacement Chennai

agtparthiban

Registered
Joined
3 Jul 2013
Messages
116
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34
Hi friends

My Airtel HD-DVR has hardware problem. One tuner is not working.

I can use it but alternate channels are not working. Which means if I see one, when I switch to next channel it will not come.
But again if I switch to next it will come.
So if I need to switch to channel I want to see from the current one, Then I need to switch to some other channel and then switch to channel I want to see.

Airtel customer care says they no more provide repair/replacement or new HD-DVR boxes.
Airtel internet TV is not attractive option as I can only record and watch one at a time.
I already have built-in Netflix, Amazon Prime and hot-star in my TV without issues.

I feel watch one record one OR record 2 and watch recorded one was a great feature Airtel HD-DVR provided and I am using it since 2010.
I feel internet TV is a step back with respect to above. I am very disappointed with Airtel.

Questions
1. Does anyone have hardware issues in HD-DVR box recently and Airtel is fixing/replacing them. Any clue?
2. What are the other options other than internet TV ?
3. I am based in Chennai, any local technicians will help repair the box?

Thanks for all your help in advance.
 
Last edited:

sriwaits4u

Contributor
Joined
10 Jun 2012
Messages
493
Reaction score
433
Hi friends

My Airtel HD-DVR has hardware problem. One tuner is not working.

I can use it but alternate channels are not working. Which means if I see one, when I switch to next channel it will not come.
But again if I switch to next it will come.
So if I need to switch to channel I want to see from the current one, Then I need to switch to some other channel and then switch to channel I want to see.

Airtel customer care says they no more provide repair/replacement or new HD-DVR boxes.
Airtel internet TV is not attractive option as I can only record and watch one at a time.
I already have built-in Netflix, Amazon Prime and hot-star in my TV without issues.

I feel watch one record one OR record 2 and watch recorded one was a great feature Airtel HD-DVR provided and I am using it since 2010.
I feel internet TV is a step back with respect to above. I am very disappointed with Airtel.

Questions
1. Does anyone have hardware issues in HD-DVR box recently and Airtel is fixing/replacing them. Any clue?
2. What are the other options other than internet TV ?
3. I am based in Chennai, any local technicians will help repair the box?

Thanks for all your help in advance.
Yes hd DVR box not available right now? If u want dvr then u can replace with a serviced stb not the new one. No other option. Ask technician for a service box. Cost ₹600 which covers one year warranty
 

thisisjagan

Contributor
Joined
28 Jun 2016
Messages
3,101
Reaction score
4,426
Hi friends

My Airtel HD-DVR has hardware problem. One tuner is not working.

I can use it but alternate channels are not working. Which means if I see one, when I switch to next channel it will not come.
But again if I switch to next it will come.
So if I need to switch to channel I want to see from the current one, Then I need to switch to some other channel and then switch to channel I want to see.

Airtel customer care says they no more provide repair/replacement or new HD-DVR boxes.
Airtel internet TV is not attractive option as I can only record and watch one at a time.
I already have built-in Netflix, Amazon Prime and hot-star in my TV without issues.

I feel watch one record one OR record 2 and watch recorded one was a great feature Airtel HD-DVR provided and I am using it since 2010.
I feel internet TV is a step back with respect to above. I am very disappointed with Airtel.

Questions
1. Does anyone have hardware issues in HD-DVR box recently and Airtel is fixing/replacing them. Any clue?
2. What are the other options other than internet TV ?
3. I am based in Chennai, any local technicians will help repair the box?

Thanks for all your help in advance.
If the problem is with LNB only, it can be replaced. You can get help from local retailers. But if the problem is with Set top box itself, then you have no options. You have to switch to TATA Sky or Dish tv.
 
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