Ordered a new remote for my tata sky + hd STB, it is not working with my STB

[likhith_sugganahalli]

I have verified that the new remote works as i was able to pair it with my TV remote and use it to turn the tv on, but the remote does not work with the STB, i have tried resetting the remote to no avail.

remote image:

 

[shreyas04]

Where did you order it and how much??

 

[likhith_sugganahalli]

from tatasky itself, 375, now they are playing hard to get

 

[vishalrao]

Didn't the technician test the remote at the time of delivery? I got the same remote, working for me for my Transfer box.

 

[SreeAkshara]

I have verified that the new remote works as i was able to pair it with my TV remote and use it to turn the tv on, but the remote does not work with the STB, i have tried resetting the remote to no avail.

remote image:

Do one thing contact helpline and raise an issue

 

[SreeAkshara]

Do one thing contact helpline and raise an issue

for replacement

 

[mithu]

I have verified that the new remote works as i was able to pair it with my TV remote and use it to turn the tv on, but the remote does not work with the STB, i have tried resetting the remote to no avail.

remote image:

Can any one know what is present price of tata play black colour recording remote??