First of all thanks to
singam :c bro for advising to contact nodal officer.
Hi everyone,
A happy news.
Yesterday night i have sent an email to Kerala Nodal Officer
You can get email ID of SUN DIRECT nodal officers from this link:
SUN DIRECT DTH Nodal Officer Details
Today morning got a reply from the Sun Direct nodal officer.
I gave him my mobile number as per his request.
He called me, and told that Sun Direct Pattom Office is a distributor Office, not a SUN Shine Center.
He assured me that Rs.275 is the right replacement charge and he made arrangement
for my quick resolution.
:: Reason why Rs450 was charged ( As per Nodal Officer is as follows) ::
The new receptionist available at the Distributor office charged extra for the power adapter cable coming with replacement box.
But i have already given the power adapter cable while the STB was given for replacement.
**** **** ****
So i will go to their office as soon a possible and collect my replacement STB.