Sun Direct General Discussions, Help & Queries

[Slu]

This calculation was simple in case of Tata Play...For Example if you subscribe 22.42 channel price...They will deduct 22.42/30 for 1 day..

 

[Stvnn]

As in your case for 4 channels you have been debited rupees 89.68 (which includes 4*19=76 for channel and remaining 13.68 rupees as 18% gst for 76 rupees)

So sundirect actually took 76 as content charge and remaining 13.68 paid to gst for government.

Now when you removed all your channels content charges for all four channels together comes around 2.53 per day. So 76-2.53 comes 73.47 rupees.. which is credited in your wallet.

Now when you subscribe any channel in future you have been debited only channel charges without additional gst since you already paid GST for 76 rupees. ( Example next time if you want subscribe same 2 HD channels of 19 rs each then you will be debited only 38 rupees from your wallet)

I hope you understand this..

Actually that is not how GST calculation works in Sun Direct.Once GST is charged it isn't refunded or adjusted. If channel is unsubscribed,then only leftover days channel price will be refunded. @PowerStar bro can confirm.

 

[Cutesiva]

Actually that is not how GST calculation works in Sun Direct.Once GST is charged it isn't refunded or adjusted. If channel is unsubscribed,then only leftover days channel price will be refunded. @PowerStar bro can confirm.

When you add amount to sundirect wallet actually it will be credited as 18% gst adjusted only.
For a 10 rs adding in wallet you will be credited as 8.2 rs in your wallet.. this was the case till last month.

 

[Cutesiva]

Actually that is not how GST calculation works in Sun Direct.Once GST is charged it isn't refunded or adjusted. If channel is unsubscribed,then only leftover days channel price will be refunded. @PowerStar bro can confirm.

Actually if you cancel any subscription in sundirect they will refund the channel amount inton your wallet . And also for the remaining amount in your wallet you don't need to pay gst in your next subscription provided your subscription not exceeds wallet amount (because your wallet amount already adjusted for gst).

 

[Stvnn]

Actually if you cancel any subscription in sundirect they will refund the channel amount inton your wallet . And also for the remaining amount in your wallet you don't need to pay gst in your next subscription provided your subscription not exceeds wallet amount (because your wallet amount already adjusted for gst).

Yes bro this is present now also.
Off-topic :
A ₹10 channel would cost ₹11.8 with GST if paid via UPI. For the same rate ₹12.2 is needed with GST via wallet, because ₹12.2 - 18% = ₹10.

 

[Rajbk]

Your explanation looks quite reasonable...But when I once again subscribed they charged 22.42 again for 1 channel but when I hain cancelled they gave full 22 Rs Refund...

If I add Rs 10 to my Sun Direct wallet, Rs 8.20 will be credited to my sundirect wallet (Rs1.8, 18% GST)

If I add the Star Vijay channel (priced at Rs 22.42) via the Sun Direct wallet payment option, I will only pay Rs 19 for the channel. This is because the GST has already been paid when I added balance to my Sun Direct wallet, so there is no need to pay GST again.

However, if I choose UPI or other payment options, I will have to pay the full amount of Rs 22.42 for the channel (18%GST included)

If I unsubscribe the channel the next day, Sun Direct will deduct only one day's charge for the channel, and the remaining balance will be credited back to my Sun Direct wallet

 

[PowerStar]

They have made very clear in new app. It will confuse in old app as it shows 22rs while subscribing from wallet but they will deduct only 19rs

 

[Sivabhaskar]

Your explanation looks quite reasonable...But when I once again subscribed they charged 22.42 again for 1 channel but when I hain cancelled they gave full 22 Rs Refund...

The deduction for addons/a-la-cartes works exactly like @Cutesiva and others have explained. The reasoning for the 22.42 deduction in this case could be because:

1) Even though you had 19 or more balance in your Sun Direct Wallet, you may have forgotten to select the "Pay from Sundirect Wallet" option on the payment initiation page, and paid the full amount using other payment options instead. But that does not explain the refund of 22 as you claim.

Or

2) You may have had some balance in the wallet (but less than 19), and so you may have paid partially from the wallet and paid the remaining amount using other payment options. In this case, the refund could have happened proportionally, based on how much you paid from the wallet & other payment options.

These are the only explanations that I could think of for a deduction of 22.42 and a refund of 22 for a channel that costs 19 (before tax).

 

[Slu]

I am currently subscribed to the 1-year FTA pack, and I am encountering challenges while trying to add single channels or channel packs. The system prompts me to "Select Curate Pack to Proceed," which is unclear and restrictive. Additionally, I noticed that when subscribing via the website, there is an additional ₹50 NCF charge over and above the channel price and GST.

These issues make managing channel subscriptions unnecessarily complex and user-unfriendly. I would like to understand:

1. Why does the system restrict adding/removing channels without selecting a "Curate Pack"?


2. Is there a mechanism to simplify this process and avoid the additional NCF charge when adding channels individually?


3. Are there alternative ways (e.g., app, customer care) to add or remove channels more efficiently?



I request your assistance in resolving these issues to ensure a seamless experience.

 

[PowerStar]

I am currently subscribed to the 1-year FTA pack, and I am encountering challenges while trying to add single channels or channel packs. The system prompts me to "Select Curate Pack to Proceed," which is unclear and restrictive. Additionally, I noticed that when subscribing via the website, there is an additional ₹50 NCF charge over and above the channel price and GST.

These issues make managing channel subscriptions unnecessarily complex and user-unfriendly. I would like to understand:

1. Why does the system restrict adding/removing channels without selecting a "Curate Pack"?


2. Is there a mechanism to simplify this process and avoid the additional NCF charge when adding channels individually?


3. Are there alternative ways (e.g., app, customer care) to add or remove channels more efficiently?



I request your assistance in resolving these issues to ensure a seamless experience.

1. you are using the Old version of app, So you are encountering the issue

3. they won't Charge any NCF for Channel addon.

3.App, website, CC Chat via Bot and WhatsApp