DTH updates Tata Play app Manage Packs section New UI

[IndiaN]

I am facing problem with New ui
I am on old annual pack
Not allowing me to enter modify pack

 

[vikhyath]

I am facing problem with New ui
I am on old annual pack
Not allowing me to enter modify pack

I'm facing the same issue.

 

[Naturelife]

I am facing problem with New ui
I am on old annual pack
Not allowing me to enter modify pack

Which pack you are using?

 

[sinhasameer]

I'm facing the same issue

Are you using updated version of tata play app?

 

[arhun]

Is it possible to sign in to two tata play accounts in a single app/device?

 

[Naturelife]

Is it possible to sign in to two tata play accounts in a single app/device?

You have to make clone app

 

[IndiaN]

Which pack you are using?

Annual Odia Sports

 

[vikhyath]

Are you using updated version of tata play app?

Yes.

I haven't used my secondary box for more than a year and it's stuck with an old pack. May be that's the reason I'm unable to access manage packs section.

 

[Naturelife]

Yes.

I haven't used my secondary box for more than a year and it's stuck with an old pack. May be that's the reason I'm unable to access manage packs section.

You have to make new pack to access manage packs.
All old packs expired long ago.

 

[vikhyath]

You have to make new pack to access manage packs.
All old packs expired long ago.

I contacted TP customer care to drop my old pack & requested to activate new pack on my secondary box. Even after dropping the old pack... They were unable to activate new pack from their end! No access to manage pack section either (on both App & Website). Waiting for their back-end team's call.