DTH updates Visit charges of Rs 100/-applicable in out of warranty FRs!!

[airsky]

Tataplay revised visit charge policy
Rs 100/- to be charged on FR requests of out warranty customers.


 Note :
in case Box Replacement is done (box swap) under FR, No visit charges levied ( customer needs to pay Swap box handling charges only.

Customers who are in De- activated state for more than 30 days are eligible for Free Visit

 

[Digital Mastermind]

What is FR ???

 

[airsky]

What is FR ???

Field repair

 

[Digital Mastermind]

How is TP suddenly changing its policy ???

During rebrand they had told that they are doing away with all sorts of visit charges. Isn’t this a u turn ???

 

[iDJ]

Wasn't it supposed free after leaving Sky?

 

[Harsha1996]

Hope they will also provide quality service like before rebranding with good Techinican behaviour...
But in my opinion they need to provide an option priority service for payment..
And free service with more time frame like that...

 

[HappySoul]

Whooping charges!
Guess we need to have 2 boxes..because there is no charge for disconnected boxes for more than 30 days

 

[Harsha1996]

How is TP suddenly changing its policy ???

During rebrand they had told that they are doing away with all sorts of visit charges. Isn’t this a u turn ???

Maybe they didn't got desired results from this...
Even, I faced bad behaviour from technican as it is free service... Previously tatasky Techinican are very professional...

 

[Harsha1996]

Whooping charges!
Guess we need to have 2 boxes..because there is no charge for disconnected boxes for more than 30 days

Because they want customers to be active... If they charge for reinstalling the connection... Customer won't show interest to recharge again.. After leaving the service

 

[Digital Mastermind]

Please don’t support Tata play in this. It’s not expected from them to go back on their words and start charging for service visits again after they made a BIG statement in January.

They do have a lot of good things which I appreciate and support but I personally cannot support this decision of theirs.