Breaking Xstream Upgrade Option Removed By Airtel

[rohitkr]

Yes, I raised a complaint to upgrade my HD box to an Xstream Box through [email protected] on 15 July. The initial resolution date was 16 July, but the local team called and rescheduled it to 18 July. On 18 July, they called again and rescheduled it to 20 July.
Today, I escalated the matter to [email protected]. They replied:

The local team called me again today and has now rescheduled it to 22 July. I asked whether they had received a call from the escalation desk, and they said yes. However, they also said they have no stock, and even the warehouse doesn't have any stock, so they are unable to place an order for the Xstream Box.
I don't want to buy a new connection because my current DTH connection has been active since June 2009. I also don't want to migrate to IPTV, so I'll wait and see what happens. If there is still no resolution by 1 August, I'll escalate the matter further to the consumer helpline.

Airtel Finally Swapped My HD Box to Xstream Box – Confused About Charges

Yesterday at 9:33 PM

Finally got my HD Box swapped to an Xstream Box!

After a lot of follow-ups and complaints, Airtel finally processed my request.

Initially, they wanted to upgrade my existing HD box to a brand-new Xstream Box, but their system didn't have the upgrade option available. So instead, they processed it as a Set Top Box replacement, and I received a refurbished Xstream Box.

I also received this SMS:

"Your request for Set top box replacement for your Airtel DigitalTV account...

• rohitkr
• Replies: 0
• Forum: Airtel Xstream DTH

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