- Joined
- 21 Mar 2012
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Dear All
D2h CISCO models are being phased out & all subscribers need to be migrated on other chipset( CONAX/VMX ). Below mentioned models will be impacted due to this and need to be replaced on FOC
Swap basis.
Model Name
HD6666-RF
D-SW-6666RF
HD6677-RF
S-SW-6666RF
D-SW-6677RF
4K-4001-UHD
HD5555-RF
DIGISTB6677-IR
D-SW-HD6677RF
D-SW-4KUHD
D-SW-HD5555RF
S-SW-HD6677RF
S-SW-HD5555RF
SWAP-4KUHD-8003
S-SW-4KUHD
D-SW-HD6677IR
D-SW-6677IR
As & when customer of these models contact us for any issue, calls will be generated under below Manner and these calls should be closed with Swap/Conversion fault code only.
1.Call category “Natural FR "-- Technician has to visit customer premises and replace the STB with appropriate STB models (Other than CISCO/Irdeto models). No charges to be collected from customer towards STB Swap with Adapter & Remote and only take a visit charge if applicable.
2. Auto Call category “FOC Visit & Swap-Discontinued STB"-- Technician has to visit customer premises and replace the STB with appropriate STB models (Other than CISCO/Irdeto models). No charges to be collected from customer towards Visit or STB Swap with Adapter & Remote.
DCC/SF will be paid as per standard Visit Payout & SWAP STBs consumed against these tickets will also be paid as per IW Swap Payout policy.
Go Live : 5th Mar 2024.
D2h CISCO models are being phased out & all subscribers need to be migrated on other chipset( CONAX/VMX ). Below mentioned models will be impacted due to this and need to be replaced on FOC
Swap basis.
Model Name
HD6666-RF
D-SW-6666RF
HD6677-RF
S-SW-6666RF
D-SW-6677RF
4K-4001-UHD
HD5555-RF
DIGISTB6677-IR
D-SW-HD6677RF
D-SW-4KUHD
D-SW-HD5555RF
S-SW-HD6677RF
S-SW-HD5555RF
SWAP-4KUHD-8003
S-SW-4KUHD
D-SW-HD6677IR
D-SW-6677IR
As & when customer of these models contact us for any issue, calls will be generated under below Manner and these calls should be closed with Swap/Conversion fault code only.
1.Call category “Natural FR "-- Technician has to visit customer premises and replace the STB with appropriate STB models (Other than CISCO/Irdeto models). No charges to be collected from customer towards STB Swap with Adapter & Remote and only take a visit charge if applicable.
2. Auto Call category “FOC Visit & Swap-Discontinued STB"-- Technician has to visit customer premises and replace the STB with appropriate STB models (Other than CISCO/Irdeto models). No charges to be collected from customer towards Visit or STB Swap with Adapter & Remote.
DCC/SF will be paid as per standard Visit Payout & SWAP STBs consumed against these tickets will also be paid as per IW Swap Payout policy.
Go Live : 5th Mar 2024.