Dish TV General Discussions Thread

[Kmr]

Re-installation price increased for both Dish TV and D2H, now Rs.50 extra will be charged for relocation kit

	Current Price	New Price
De-installation	Rs 200	Rs 200
Re-installation	Rs 200	Rs 250 (including Rs.50 extra for relocation kit)
De-installation + Re-installation	Rs 400	Rs 450

Price hike is everywhere

 

[Rom1moR]

To upgrade missed call 1800 568 4000

 

[avipersistent]

@Rom1moR bro. I am getting an error when I click watcho it gives error your device is used in other households. I logged out from all the places where I had wtacho still error persists ,your valuable guidance will be appreciated. Also in Live channels( google) when I click it is not working. How to access live channels of Watcho or other apps kindly guide.

 

[Rom1moR]

I am getting an error when I click watcho it gives error your device is used in other households. I logged out from all the places where I had wtacho still error persists ,your valuable guidance will be appreciated. Also in Live channels( google) when I click it is not working. How to access live channels of Watcho or other apps kindly guide.

Your Android TV watcho app is linked with your hub device by default after activation if not then needs to be ( you don't need to login manually as you will be logged into your account with valid Dish account details by default as soon as you opens app )

Watcho Android TV App doesn't carry same channels which watcho smartphone app have..

Regardin Live channels App,
Open Live channels App, setup sources of Channels from available supported Apps with live channels like Haystack etc..

you can watch live channels from only those Apps which supports Live channels as a Source..
You can also watch Live channels from Home Screen from those Apps which supports to arrange them on Home screen rails..
you can customise such apps from Customise Channels option available at bottom on home screen..

 

[avipersistent]

@Rom1moR bro. Thanks bro for detailed clarifications. But the first time I clicked it showed you have registered successfully in watcho on my registered mobile number but the error still persists. Customer care told to de install it and re install which also it is not allowing.With regards to Live TV too I deinstalled and reinstalled but the screen becomes blank and I am not able to do anything. Any inputs appreciated.

 

[yashwanth05852]

Enhancement of ‘Do It Yourself’ section

Current Situation: Currently we have the ‘Do It Yourself’ section on the DishTV website (under Help section) & the Customer Mobile App where few categories are automated to provide immediate resolution / raise an appropriate complaint and few are non-automated from where directly email is sent to backend team.

New Change: To provide immediate/appropriate resolution to the customer on all major concerns, now all available categories in DIY have been automated to either provide immediate resolution or allow the customer to send us an email.

We have also added below a few new categories in the DIY section to handle all major customer concerns.

Category 1​	Category 2​	Action​
Account/Package related	Pay Later Request	Redirection to Pay Later Service page
Contact details Modification	Action- Edit RMN / Email ID
Recharge Offers	Info- OFY offers shown
Payment and Billing Related	Online Payment Reversal Request	Action- Online Payment reversal complaint to Accounts team
Less Switch Off Date Issue	Action- Billing Rectification complaint to Accounts team
Service/Hardware related	Box Service Plan	Action- Redirection to 'Box Service Plan' Journey
Others	Stop Promotional Calls from d2h	Action- Submit request for RMN Exclusion from promotional Calls
ZEEPLEX Booking & Concerns	(1) Redirection to ZEEPLEX Journey (2) Email send option on automation in case of ZEEPLEX booking found in last 7 days
New Connection Request	Action- Redirection to 'New connection' Journey
Android Box Upgrade	Action- Redirection to 'DishTV SMRT HUB' Journey
Reset Parental Lock Password	Action- Reset Parental Lock Password

 

[yashwanth05852]

Gubbare & Ishara TV free with Discovery Kids and Zee TV

To increase the penetration of channels Dish TV is making the changes in the packaging of below 2 channels:

Channel Name​	Genre​	Tagged with Ala-carte​	Remarks​
Gubbare​	Kids​	Discovery kids​	Gubbare(P) will be tagged with Discovery Kids​
Ishara TV​	Hindi GEC​	Zee TV​	Ishara TV(P) will be tagged with Zee TV​

When any subscriber activates Discovery kids/Zee TV ala-carte then the promotional channel (Gubbare/Ishara) will auto-activate at no extra cost from the backend.

If the above-paid channels (Discovery kids/Zee TV) are part of subscribed pack/add-ons/bouquet then promotional channels will be automatically added.

There will be no change in the prices/NCF/paid channel count of the pack with the above changes.

In case subscribers removes the bouquet or a-la-carte which includes the above tagged channel, these channels will also be removed automatically.

 

[Ravishankar Krishnamoorthy]

Just need confirmation of the Dish TV Home transponder settings was having some issues in getting signal and had to slightly rotate the LNB to get full signal. Sometimes all TP shows signal sometimes only Home Transponder Shows the signal, but now all channels are coming. Can anyone else confirm their Home TP settings.

Home TP settings:

Freq: 11609

SR :43798

Pol; V

FEC Inner: 5/6



And on the STB Info Screen these are the Various TP Listed:

Freq / SR / Pol

Home 11609/43798/V (43798 is very odd number)

Others:

12595/43200/V

12534/43200/V

11172/30000/H

11038/40700/H

12595/43200/H

12647/30000/H

10990/27500/V



On other TP if we press the Blue Edit Button only the SR keeps changing but apart from Home TP no other transponder has got signals. Home TP has got Signal Strenght: 85% Signal Quality: 80%

 

[mathi730]

Just need confirmation of the Dish TV Home transponder settings was having some issues in getting signal and had to slightly rotate the LNB to get full signal. Sometimes all TP shows signal sometimes only Home Transponder Shows the signal, but now all channels are coming. Can anyone else confirm their Home TP settings.

Home TP settings:

Freq: 11609

SR :43798

Pol; V

FEC Inner: 5/6



And on the STB Info Screen these are the Various TP Listed:

Freq / SR / Pol

Home 11609/43798/V (43798 is very odd number)

Others:

12595/43200/V

12534/43200/V

11172/30000/H

11038/40700/H

12595/43200/H

12647/30000/H

10990/27500/V



On other TP if we press the Blue Edit Button only the SR keeps changing but apart from Home TP no other transponder has got signals. Home TP has got Signal Strenght: 85% Signal Quality: 80%

Bro which direction ST2 or SES8. Update software

 

[mathi730]

SES-8 DIRECTION:(North Customer)
Freq:12688
Pol: V
SR:27500


ST-2 DIRECTION:(South Customer)
Freq:11609
Pol: V
SR:43978