I am using VideoconD2h from past 4 years, according to me, the package cannot be downgraded from the website, because whenever we click on Downgrade Package, they say that Contact CC, Call to Customer Care 07355873558, I do not know further that they have changed their policy or not, because I already changed the Package earlier this month, and package change is allowed only ONCE in a calendar month. I also have APP d2h Infinity, they gave package change option, but that option is also not available now.