Received reply from nodal officer, look like copy paste information.
Dear XXXXX,
Warm greetings from Airtel!
This is with reference to your request on your concern regarding package related for your Airtel Digital TV ID XXXXXXXXXX.
Basis on your email, dated 16/11/2019, we would like to inform that we are working on your concern and shall get back to you with the updated status at the earliest.
We regret the inconvenience caused to you and look forward to a long and fruitful association with you.
We thank you for your patience.
Assuring you of the best experience- always!
Best Regards,
Saikiran
Nodal_Officer
Airtel DigitalTV
Bharti Airtel Limited