General Discussion about Airtel Digital TV

[jethva]

I can't see recharge offer in my account in Airtel app... After update

 

[rohit patel]

What is the meaning of Ncf pack 12 month upfront 785

 

[yuvaraj]

What is the meaning of Ncf pack 12 month upfront 785

From where did u get this?

 

[rohit patel]

From where did u get this?

In base pack pack

 

[GauravKumar]

In base pack pack

Can you please share screen shot

 

[Riddhiman]

Today Airtel Gave me 53rs Extra Refund. Yesterday I mistakenly activated spotlight 75rs topup instead of horror tv. So I call customer care ask them to remove this wrong topup and refund my 75rs. They instantly gave me 22rs, after some hour they gave me remaining 53rs. But Today morning again they gave me 53rs. So for 75rs topup they total gave me 128rs.

 

[dino29]

Today Airtel Gave me 53rs Extra Refund. Yesterday I mistakenly activated spotlight 75rs topup instead of horror tv. So I call customer care ask them to remove this wrong topup and refund my 75rs. They instantly gave me 22rs, after some hour they gave me remaining 53rs. But Today morning again they gave me 53rs. So for 75rs topup they total gave me 128rs.

Had this happened with me then i would have called them, told about this mistake and requested to take back additional amount which has been wrongly credited. If operator is helpful and supportive then we should also be absolutely fair , honest towards them. Unfortunately people criticise companies for shortcomings but when some error benefits them most prefer to stay silent and not take correct steps.

Also even if some company is following unfriendly strategy then is reacting with viciousness right approach? For me putting efforts for improvement is way forward and if things do not fall in track then opting out is best. They caused 100 Rs. Loss so i will accept Rs. 200 if it comes by luck in my account seems to cause more friction than settling scores

 

[Riddhiman]

Had this happened with me then i would have called them, told about this mistake and requested to take back additional amount which has been wrongly credited. If operator is helpful and supportive then we should also be absolutely fair , honest towards them. Unfortunately people criticise companies for shortcomings but when some error benefits them most prefer to stay silent and not take correct steps.

Also even if some company is following unfriendly strategy then is reacting with viciousness right approach? For me putting efforts for improvement is way forward and if things do not fall in track then opting out is best. They caused 100 Rs. Loss so i will accept Rs. 200 if it comes by luck in my account seems to cause more friction than settling scores

Bro before quoting my post, please search full forum and find any single post which I unnecessary criticised Airtel. Or for contact them you are a big hearted legend person but I am not.

 

[dino29]

Bro before quoting my post, please search full forum and find any single post which I unnecessary criticised Airtel. Or for contact them you are a big hearted legend person but I am not.

Arre bhai i never intended to direct the comment towards u, just gave my opinion on such situation. Please don't take it on personal basis. Neither i am great nor u r bad , all i wanted to share was that we consumers should always be more responsible. We have right to criticise or fight for our case but then should ourselves practice same code of ethics which one expects from other.

Well i would have returned amount be it of any value bcoz my conscience would have felt guilty by using balance which is not my money. Or even so i would have returned it as good gesture for fast, efficient help provided by customer care. I hope customer care executive does not have to pay this wrong credit amount from his or her salary to company as a fine

 

[Riddhiman]

Well i would have returned amount be it of any value bcoz my conscience would have felt guilty by using balance which is not my money. Or even so i would have returned it as good gesture for fast, efficient help provided by customer care. I hope customer care executive does not have to pay this wrong credit amount from his or her salary to company as a fine

Bro I am not felling any guilt,because they already take from us extra money. We paid full amout of bouquet price but did not provide all channel. Many channel a la carta price since long time ago slashed by broadcaster, but airtel till did not update it. We paid extra for it.Or many reason exist. So for this reason I am not felling any guilt.