For Me also , Work Order Generated , they Called Me I denied that I haven't placed any Specific Upgrade Request for 1 yr , I just wanted the Cc Team to discuss regarding HD StB ,then they Sent me a OTP and Cancelled the Work Order after OTP Confirmation , But the Request isn't yet closed , they will call me and then close the main request , it has been 2 days I get no call from TS , and The Request is in Pending ...