Discussion General News & Updates About Tata Play

[HitesH]

It seems this is a bug or happening because of excessive traffic. The first day when i got TS i had this problem and after chatting with 5 different executives it was sorted but it again happened when i was trying to add a channel the day when India vs Pakistan match was going on. For me it says your last order isn't processed yet at such times. I removed SS1 HD successfully imemdiately after the world cup ended though.

Yes I also got same message but the problem is different now the channel which I subscribe isn’t available to watch but it had added in my subscription list and money is deducting for 2 days

 

[Abhinav]

Yes I also got same message but the problem is different now the channel which I subscribe isn’t available to watch but it had added in my subscription list and money is deducting for 2 days

Have you tried soft and heavy refresh?

 

[HitesH]

And as soon as I try to remove that channel message appears like your last order isn’t process yet so can’t drop the channel.

 

[HitesH]

Have you tried soft and heavy refresh?

I had tried heavy refresh but channel didn’t start.

 

[Digital Mastermind]

I had tried heavy refresh but channel didn’t start.

Chat with CC and tell them to remove that channel and refresh ur account

 

[HitesH]

Chat with CC and tell them to remove that channel and refresh ur account

I had done it yesterday night but cc said they can’t add or drop channels they said it’s technical fault and will resolve in 24 hours. In beginning he refused to take my complaint after forcing him he ready to take my complaint but till now no one from tatasky contacted and problem is as it is.

 

[Digital Mastermind]

I had done it yesterday night but cc said they can’t add or drop channels they said it’s technical fault and will resolve in 24 hours. In beginning he refused to take my complaint after forcing him he ready to take my complaint but till now no one from tatasky contacted and problem is as it is.

Keep chatting till ur issue is fixed, they will do it. Say 24 hrs are over

 

[HitesH]

Keep chatting till ur issue is fixed, they will do it. Say 24 hrs are over

Ok let me try once again to chat with cc will update what happens in chat

 

[Shantanu Upadhyay]

From last night I’m not able to add or drop any channels via mystatasky and app, it says my last order hasn’t been placed successfully so can’t change anything now. I had raised complaint but all in vain

And

I had subscribed Sony sab HD. It shows me on my current subscription list but not yet started to view.

Anybody have solutions or suggestions what to do?

Just Today I have dropped Star Sports 1 Hindi Successfully via mytatasky.com.

 

[HitesH]

Keep chatting till ur issue is fixed, they will do it. Say 24 hrs are over

I got call from Mumbai tatasky, lady said me that this problem is from IT end and the case has been forwarded to IT team and they will resolve it as soon as possible but to take in mind of 24 hours tat.