since 8 am, 01/07/2013, time at which i called the tatasky call centre, there is no response , what so ever, from Tata Sky team.
i have called in call centre for at least 10 times and have talked to so many associates, few supervisers and a team lead.
ops manager was unavailable to take the call. All the above people gave assurances but till now ( 6 pm of 04/07/13), there is no actual work done.
I have constantly reminded everybody of the reputation that tata group have and the level of service which is expected.
service team seems to be the main culprit as they are constantly keeping the problem on hold.
this is a very serious act of negligence as the team's so called best possible efforts could not resume our services with in four days of time.
the excuse that adapter is not available ( reason given to me by call centre) seems to be a foolish one because thousands of new boxes are availble all across the city.
a mail has been sent to nodal officer, to no avail.
i have called in call centre for at least 10 times and have talked to so many associates, few supervisers and a team lead.
ops manager was unavailable to take the call. All the above people gave assurances but till now ( 6 pm of 04/07/13), there is no actual work done.
I have constantly reminded everybody of the reputation that tata group have and the level of service which is expected.
service team seems to be the main culprit as they are constantly keeping the problem on hold.
this is a very serious act of negligence as the team's so called best possible efforts could not resume our services with in four days of time.
the excuse that adapter is not available ( reason given to me by call centre) seems to be a foolish one because thousands of new boxes are availble all across the city.
a mail has been sent to nodal officer, to no avail.
