Discussion Not able to view favourite channels using Airtel Xtreme Box

[suveerupadhyay]

Non-availability of favourite channels selection on remote is big setback of xtreme box, though creating favourite channel list can be done using settings but it is of no use as we cannot scroll only favourite channels. Not sure if it can be fixed with software upgrade as remote also should have favourite key.
I also switched from D2H and finding difficult using xtreme box without having basic need of favourite option and stuck with Airtel as paid 3999/- for new box.

 

[suveerupadhyay]

Can anyone help me to understand how can I watch / scroll only favourite channels using xtreme STB. Non-availability of favourite channels selection on remote is big setback of xtreme box, though creating favourite channel list can be done using settings but it is of no use as we cannot scroll only favourite channels. Not sure if it can be fixed with software upgrade as remote also should have favourite key.

 

[Velu61]

Non-availability of favourite channels selection on remote is big setback of xtreme box, though creating favourite channel list can be done using settings but it is of no use as we cannot scroll only favourite channels. Not sure if it can be fixed with software upgrade as remote also should have favourite key.
I also switched from D2H and finding difficult using xtreme box without having basic need of favourite option and stuck with Airtel as paid 3999/- for new box.

If you go in to the settings and set favorite channels, all will be available in home screen under my channels heading. This is the best feature in Xstream box

 

[Siva]

It is not possible to navigate only through favorite channels on the Xstream Box. Only option is to go back to the home screen -> my channels and then go to the channel that we already added to the my channels list. It's worst implementation. This feature works much much better on the normal HD box.

 

[Velu61]

It is not possible to navigate only through favorite channels on the Xstream Box. Only option is to go back to the home screen -> my channels and then go to the channel that we already added to the my channels list. It's worst implementation. This feature works much much better on the normal HD box.

Correct. Airtel should correct this. One more major issue is the fav channels are not in order as we set. It has its own order, which I could not under stand. Its sure Its not channel number order or what we set. The good thing is we are seeing preview of the channels.

 

[suveerupadhyay]

Correct. Airtel should correct this. One more major issue is the fav channels are not in order as we set. It has its own order, which I could not under stand. Its sure Its not channel number order or what we set. The good thing is we are seeing preview of the channels.

Yes...favourite channel feature is the most disappointing thing in Xtreme box. Not able to scroll only fav channels and also no order of listing fav channels on home screen. On top of that, if I see any channel which I have not set as favourite, it will also starting appearing along with fav channels list in the home screen but will not appear in Fav channel list set by you in Settings and there is no way you can remove this without STB reset.

How to take up this issue with Airtel product team....any lead ? I raised ticket with customer care and they simply washed off their hands saying that this is how it will currently work and they will provide feedback to product / technical team. Not sure if it will really reach to concerned team.

Only option available as of now is using Airtel remote app. Once you install it on your mobile and connect to STB over bluetooth, you can add upto 9 fav channels in the app which you can directly switch with single tap on remote app. Remote app is having much better features than physical remote but it works fine on Android mob and having challenges for connecting iphone. You can try this and let me know your feedback.

 

[Velu61]

I have subscribed all tamil channels + tamil HD channels. I brought all of them in the fav list. This seems ok. But channels are not in order we like to have.

 

[suveerupadhyay]

I have subscribed all tamil channels + tamil HD channels. I brought all of them in the fav list. This seems ok. But channels are not in order we like to have.

How you are scrolling only fav channels while watching ? I have added selected 12 channels in fav list under settings menu but not able to scroll only these channels. If I want to switch from one fav channel to other (say Star sports 1 HD to Colors HD) then I need to come to home screen where all my 12 fav channels are listed and then select one of them to view. Or else I need to remember channel no. to directly open it. Channel order is different issue.

 

[Velu61]

Scrollin

How you are scrolling only fav channels while watching ? I have added selected 12 channels in fav list under settings menu but not able to scroll only these channels. If I want to switch from one fav channel to other (say Star sports 1 HD to Colors HD) then I need to come to home screen where all my 12 fav channels are listed and then select one of them to view. Or else I need to remember channel no. to directly open it. Channel order is different issue.
Scrolling with in fav channel as of now not possible. We have to go to home screen and again select another channel. Airtel should address the issue. In my tatasky HD, from 900 to 949 fav channel. In that we can surf.

 

[saketk11]

Yes...favourite channel feature is the most disappointing thing in Xtreme box. Not able to scroll only fav channels and also no order of listing fav channels on home screen. On top of that, if I see any channel which I have not set as favourite, it will also starting appearing along with fav channels list in the home screen but will not appear in Fav channel list set by you in Settings and there is no way you can remove this without STB reset.

How to take up this issue with Airtel product team....any lead ? I raised ticket with customer care and they simply washed off their hands saying that this is how it will currently work and they will provide feedback to product / technical team. Not sure if it will really reach to concerned team.

Only option available as of now is using Airtel remote app. Once you install it on your mobile and connect to STB over bluetooth, you can add upto 9 fav channels in the app which you can directly switch with single tap on remote app. Remote app is having much better features than physical remote but it works fine on Android mob and having challenges for connecting iphone. You can try this and let me know your feedback.

does this app having separate button for favorite like older HD box remote?

has anyone tried FAV button from older remote to work with xstrem STB?