Seeking Help Performance issues in Binge+ STB due to Super LNB

Nothing much. I am facing performance issues in my binge plus stb for some time now , after the Tata Play update happened. The engineers visited twice and the issues were resolved temporarily but they returned soon after.
They told me that my super lnb is the issue, which is not letting the backend updates to take place. They were kinda trying to sell me a universal LNB by taking away the super LNB I had. So the issue was not resolved.
Which was annoying for my parents. So thought of giving airtel a try as dish and d2h has no provision of providing their smart boxes in my location.
 
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Subha_007 said:
Nothing much. I am facing performance issues in my binge plus stb for some time now , after the Tata Play update happened. The engineers visited twice and the issues were resolved temporarily but they returned soon after.
They told me that my super lnb is the issue, which is not letting the backend updates to take place. They were kinda trying to sell me a universal LNB by taking away the super LNB I had. So the issue was not resolved.
Which was annoying for my parents. So thought of giving airtel a try as dish and d2h has no provision of providing their smart boxes in my location.
Click to expand...
I would recommend you to ask the TS engineers give you the new Inverto SatCR LNB. It is equivalent or superior compared to Super LNB. Your issue will be resolved by that.
 
Bapun Raz said:
I would recommend you to ask the TS engineers give you the new Inverto SatCR LNB. It is equivalent or superior compared to Super LNB. Your issue will be resolved by that.
Click to expand...
Ok will ask that. He was kind of 'recommending' me to return the existing one over a normal universal one. That's why I denied.
 
Subha_007 said:
Ok will ask that. He was kind of 'recommending' me to return the existing one over a normal universal one. That's why I denied.
Click to expand...
If ur facing issues in binge u can return to normal HD stb and take some additional device for OTT apps
 
Subha_007 said:
Ok will ask that. He was kind of 'recommending' me to return the existing one over a normal universal one. That's why I denied.
Click to expand...
That is the usual process bro. You need to return your existing LNB to get the new LNB + some additional charges will be levied if the LNB is out of warranty.

Anish Pai said:
If ur facing issues in binge u can return to normal HD stb and take some additional device for OTT apps
Click to expand...
He is talking about the LNB, not about the box bro.

Binge+ box might be giving him issues due to LNB and not due to STB.
 
Bapun Raz said:
That is the usual process bro. You need to return your existing LNB to get the new LNB + some additional charges will be levied if the LNB is out of warranty.


He is talking about the LNB, not about the box bro.

Binge+ box might be giving him issues due to LNB and not due to STB.
Click to expand...
But for that I paid 800 rupees. Still they are saying I need to pay for new universal LNB.
 
Subha_007 said:
But for that I paid 800 rupees. Still they are saying I need to pay for new universal LNB.
Click to expand...
The thing is customer care people don't really understand all these different type of LNBs. They go by the product charges listed on their backend and just share it with the customer.

For your situation, I recommend you to visit your nearest Tata Play distributor office. There you can get the ASM (area service manager) number. Try contacting them and explain this issue. They will understand these things and might replace your existing Inverto Super LNB with the new Inverto SatCR LNB. This LNB's printed MRP is about 1800 INR. So you would get the same quality product.
 
Bapun Raz said:
The thing is customer care people don't really understand all these different type of LNBs. They go by the product charges listed on their backend and just share it with the customer.

For your situation, I recommend you to visit your nearest Tata Play distributor office. There you can get the ASM (area service manager) number. Try contacting them and explain this issue. They will understand these things and might replace your existing Inverto Super LNB with the new Inverto SatCR LNB. This LNB's printed MRP is about 1800 INR. So you would get the same quality product.
Click to expand...
Exactly. They weren't aware of this it seems.
 

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