Query on renewal method

[thilalangadi]

I think your sport 1 pack will be automaticaly renewed.

are you sure ? I don't think they can renew without customers consent, just because I park some minimum addln amount...:no

Let me post this to CC of D2H and see what they respond :u

 

[mystic]

Let me explain with example - minimum renewal Rs.200 if I pay renewal online. Apart from monthly pack,lets say I maintain this Rs.200 for "add-on" or "individual" channels to be added anytime I prefer.

Now on 01-Nov I added a "sport-1" pack at Rs.28, so bal would be Rs.172. So on 01-Dec this will expire, for some reason I don't renew this "sport-1" add-on then. Is there a chance that D2H CC themself will again renew without my consent and deduct for "sport-1" pack for Dec month ?

You have to remove your add-on packs after one month otherwise daily burn rate is applicable.
Amount will be deducted from your balance on daily basis.
Also in D2h any sport channel is compulsory for 3 months after activation.
Add-on channels won't be dropped automatically.

 

[thilalangadi]

Let me explain with example - minimum renewal Rs.200 if I pay renewal online. Apart from monthly pack,lets say I maintain this Rs.200 for "add-on" or "individual" channels to be added anytime I prefer.

Now on 01-Nov I added a "sport-1" pack at Rs.28, so bal would be Rs.172. So on 01-Dec this will expire, for some reason I don't renew this "sport-1" add-on then. Is there a chance that D2H CC themself will again renew without my consent and deduct for "sport-1" pack for Dec month ?

You have to remove your add-on packs after one month otherwise daily burn rate is applicable.
Amount will be deducted from your balance on daily basis.
Also in D2h any sport channel is compulsory for 3 months after activation.
Add-on channels won't be dropped automatically.

"Sport-1" was an example I used, it can be a single ala -carte channel like "Movies now" also which I subsribe for 1 month, decide not to renew next month/ renew at later time.

btw - "You have to remove your add-on packs after one month" can you please explain this, is this to be done in our D2H login page or calling CC ?

 

[thilalangadi]

Let me explain with example - minimum renewal Rs.200 if I pay renewal online. Apart from monthly pack,lets say I maintain this Rs.200 for "add-on" or "individual" channels to be added anytime I prefer.

Now on 01-Nov I added a "sport-1" pack at Rs.28, so bal would be Rs.172. So on 01-Dec this will expire, for some reason I don't renew this "sport-1" add-on then. Is there a chance that D2H CC themself will again renew without my consent and deduct for "sport-1" pack for Dec month ?

You have to remove your add-on packs after one month otherwise daily burn rate is applicable.
Amount will be deducted from your balance on daily basis.
Also in D2h any sport channel is compulsory for 3 months after activation.
Add-on channels won't be dropped automatically.

"Sport-1" was an example I used, it can be a single ala -carte channel like "Movies now" also which I subsribe for 1 month, decide not to renew next month/ renew at later time.

btw - can you please explain your statment, "You have to remove your add-on packs after one month", is this to be done in our D2H login page or by calling CC ?

 

[piinku1]

Let me explain with example - minimum renewal Rs.200 if I pay renewal online. Apart from monthly pack,lets say I maintain this Rs.200 for "add-on" or "individual" channels to be added anytime I prefer.
Now on 01-Nov I added a "sport-1" pack at Rs.28, so bal would be Rs.172. So on 01-Dec this will expire, for some reason I don't renew this "sport-1" add-on then. Is there a chance that D2H CC themself will again renew without my consent and deduct for "sport-1" pack for Dec month ?

What you add as a addon,it will be deducted on daily basis with your daily DBR .
You have to deactive your topup by calling cc .It willn't be automatically deactivated.
Your basepack+add-on will continue till your balance become less than your DBR for 1 day.

 

[mystic]

Let me explain with example - minimum renewal Rs.200 if I pay renewal online. Apart from monthly pack,lets say I maintain this Rs.200 for "add-on" or "individual" channels to be added anytime I prefer.
Now on 01-Nov I added a "sport-1" pack at Rs.28, so bal would be Rs.172. So on 01-Dec this will expire, for some reason I don't renew this "sport-1" add-on then. Is there a chance that D2H CC themself will again renew without my consent and deduct for "sport-1" pack for Dec month ?

What you add as a addon,it will be deducted on daily basis with your daily DBR .
You have to deactive your topup by calling cc .It willn't be automatically deactivated.
Your basepack+add-on will continue till your balance become less than your DBR for 1 day.

Can we drop the add-on from web portal also.... :huh

 

[piinku1]

Let me explain with example - minimum renewal Rs.200 if I pay renewal online. Apart from monthly pack,lets say I maintain this Rs.200 for "add-on" or "individual" channels to be added anytime I prefer.
Now on 01-Nov I added a "sport-1" pack at Rs.28, so bal would be Rs.172. So on 01-Dec this will expire, for some reason I don't renew this "sport-1" add-on then. Is there a chance that D2H CC themself will again renew without my consent and deduct for "sport-1" pack for Dec month ?

What you add as a addon,it will be deducted on daily basis with your daily DBR .
You have to deactive your topup by calling cc .It willn't be automatically deactivated.
Your basepack+add-on will continue till your balance become less than your DBR for 1 day.

Can we drop the add-on from web portal also.... :huh

Web portal of D2h is useless .
You can drop a-la-carte.But it takes 1-2 days.
There is also option for package change but haven't used ever.
So it is good call cc and drop package.

@anandsarathy
I think your query solved now.

 

[mystic]

Web portal of D2h is useless .
You can drop a-la-carte.But it takes 1-2 days.
There is also option for package change but haven't used ever.
So it is good call cc and drop package.

@anandsarathy
I think your query solved now.

Thanks piinku1 for your help in solving this query. :tup
+1 reps added.

So anandsarathy, when you choose any add-on pack, charges will be deducted from your account balance on daily basis.
You have to call CC to drop this add-on when required.

 

[thilalangadi]

Let me explain with example - minimum renewal Rs.200 if I pay renewal online. Apart from monthly pack,lets say I maintain this Rs.200 for "add-on" or "individual" channels to be added anytime I prefer.
Now on 01-Nov I added a "sport-1" pack at Rs.28, so bal would be Rs.172. So on 01-Dec this will expire, for some reason I don't renew this "sport-1" add-on then. Is there a chance that D2H CC themself will again renew without my consent and deduct for "sport-1" pack for Dec month ?

What you add as a addon,it will be deducted on daily basis with your daily DBR .
You have to deactive your topup by calling cc .It willn't be automatically deactivated.
Your basepack+add-on will continue till your balance become less than your DBR for 1 day.

Can we drop the add-on from web portal also.... :huh

Web portal of D2h is useless .
You can drop a-la-carte.But it takes 1-2 days.
There is also option for package change but haven't used ever.
So it is good call cc and drop package.

@anandsarathy
I think your query solved now.

yeah, Thanks to all 4 reply ! :tup

 

[thilalangadi]

Let me explain with example - minimum renewal Rs.200 if I pay renewal online. Apart from monthly pack,lets say I maintain this Rs.200 for "add-on" or "individual" channels to be added anytime I prefer.
Now on 01-Nov I added a "sport-1" pack at Rs.28, so bal would be Rs.172. So on 01-Dec this will expire, for some reason I don't renew this "sport-1" add-on then. Is there a chance that D2H CC themself will again renew without my consent and deduct for "sport-1" pack for Dec month ?

What you add as a addon,it will be deducted on daily basis with your daily DBR .
You have to deactive your topup by calling cc .It willn't be automatically deactivated.
Your basepack+add-on will continue till your balance become less than your DBR for 1 day.

Also one more observation, per common understanding if a service to add-on or ala-carte is renewed 1month means it expires on 30th day (example "channel-A"). What you guys say is if excess amount is available in our account its automatically used to renew the "channel-A" and continues ondaily basis.

Don't you guys think this is against practise that automated renewal w/o customer acceptance, Is this the normal practise across other DTH players ? :dodgy