Removing Ala Carte Addon

[psn007]

Hello all,

I need a help in following case

Currently I have Super Gold pack activated which will be expiring tomorrow. Plus I have activated ala carte addon Star Movies Select Hd which is in locking period of 1 month and has expiry date after 15 days.

Now I want to upgrade my package to Platinum HD which already has this channel.

I called customer care and they said, ala carte channel is in locking period and will only be removed after 15 days and I will have keep INSUFFICIENT BALANCE at that time.

How is this possible? If I recharge tomorrow for package upgrade, there will be balance in my account after 15 days?

Please help here.

 

[Saj 007]

If you upgrade to Platinum HD, Star movies select HD add-on will remove automatically and it will be a part of Platinum HD pack...:tup

 

[psn007]

If you upgrade to Platinum HD, Star movies select HD add-on will remove automatically and it will be a part of Platinum HD pack...:tup

Thanks Bro...That helps.