Dear All,
I used reliance digital tv from the time it was launched and was very very satisfied with the picture and sound quality of it...specially the picture quality. But around 6 months back, there was a hardware issue in set top box. Smart card was not getting recognised continuously after few minutes of use and finally it stopped working. After it stopped working, i tried to get it replaced by lodging a complain to customer care. But one one came to solve the issue and get the set top box replaced. So i was forced to change to Tata Sky as there was no way around.
But now, after using tata sky for almost 6 months, i am not satisfied with the picture quantity of the channels and also the pricing of its packages. So want to switch back to reliance digital tv. I looked for the dealers of RDTV in my area to activate my dead connection but i didn't find a single dealer. All dealer selling dth say that there is no more selling of RDTV in my area.
I called CC for the help again and as usual the CC guy told me to recharge my account with some specified amount and then lodge a complain and only then an engineer will come to my home and change the set top box. But i doubt that even after recharging my account and lodginging a complain anyone will come to fix the issue as happened last time ? last time same things were said to me last time by CC but no-one came
So friends, what should i do ?
I used reliance digital tv from the time it was launched and was very very satisfied with the picture and sound quality of it...specially the picture quality. But around 6 months back, there was a hardware issue in set top box. Smart card was not getting recognised continuously after few minutes of use and finally it stopped working. After it stopped working, i tried to get it replaced by lodging a complain to customer care. But one one came to solve the issue and get the set top box replaced. So i was forced to change to Tata Sky as there was no way around.
But now, after using tata sky for almost 6 months, i am not satisfied with the picture quantity of the channels and also the pricing of its packages. So want to switch back to reliance digital tv. I looked for the dealers of RDTV in my area to activate my dead connection but i didn't find a single dealer. All dealer selling dth say that there is no more selling of RDTV in my area.
I called CC for the help again and as usual the CC guy told me to recharge my account with some specified amount and then lodge a complain and only then an engineer will come to my home and change the set top box. But i doubt that even after recharging my account and lodginging a complain anyone will come to fix the issue as happened last time ? last time same things were said to me last time by CC but no-one came
So friends, what should i do ?