dishtvchannel.com
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RE: My mail to Dish Tv regarding removal of 3 hd channels from base pack.
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- Thread starter Mohitpunjabi
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sandeep joshi
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RE: My mail to Dish Tv regarding removal of 3 hd channels from base pack.
nice one dude..!! now they are charging 10 rs for etv telugu. Dish tv really sucks
nice one dude..!! now they are charging 10 rs for etv telugu. Dish tv really sucks
sandeep joshi
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RE: My mail to Dish Tv regarding removal of 3 hd channels from base pack.
they called me immediately after sending the email. They took the feedback. dont knw what will they do now!!
they called me immediately after sending the email. They took the feedback. dont knw what will they do now!!
RE: My mail to Dish Tv regarding removal of 3 hd channels from base pack.
Know your rights as a DTH consumer :
Not many are familiar with the Direct-to-Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations, 2007, and the amendments to the regulations brought about in 2009.
Through the regulations, the Telecom Regulatory Authority of India sets certain minimum quality standards to be followed by DTH operators with respect to their services, including redressal of subscriber grievances.
For example, it makes it mandatory for DTH service providers to give the subscriber a proper, detailed bill showing the tariff towards the subscription package, value-added services (if any) and applicable taxes. Similarly, it stipulates that every DTH provider will give a warranty for equipment (including the set-top box) bought by the customer and during this warranty period, no charges be imposed by the service provider for any repairs or home visits for such rectification of faults in the equipment.
The regulations also provide for complaint redressal — every service provider has to have a call centre and also a nodal officer for the purpose. It also sets time limits for resolution of complaints.
In respect of complaints pertaining to non-receipt of signals, at least 90 per cent of the complaints must be redressed and signals restored within 24 hours. As far as other complaints are concerned, at least 90 per cent will be redressed within 48 hours, the regulations say.
As per the regulations, no complaint will remain unresolved beyond five days and if it does, then the subscriber should be given a proportionate rebate in the subscription from the sixth day of the registration of the complaint till its satisfactory resolution. And this is in addition to any other relief that the subscriber may seek and get under any other law in force.
A consumer can also complain to TRAI for violation of these regulations, but it’s time we had an ombudsman for redress of telecom complaints.
SP Jain: On the basis of advertisements in national dailies offering “freedom pack for one year and value pack for two years”, I paid Rs. 4,800 for a package of 180+ channels. However, I am only getting 127 channels from the DTH operator and every time I complain, I am told that I have been booked for the sports pack (I never opted for this) with 127 channels and that it cannot be changed. Please tell me the correct forum to approach for justice.
The regulations that I have earlier referred to make it clear (Rule 9A) that a DTH provider cannot arbitrarily make any changes in the composition of a subscription package chosen and paid for by the subscriber, during its validity.
Thus, the service provider has not only violated Rule 9A, but also the time limit set for resolution of complaints under the regulations. He has also not given you the rebate prescribed under the regulations. And he has to be held liable for these transgressions.
First, write to the nodal officer of the service provider and also to the TRAI. You can also lodge a complaint before the consumer court, seeking compensation for unfair trade practice, for deficient service and for violation of the TRAI regulations. Given the behaviour of the service provider — he not only gave you the wrong package, but also refused to rectify the mistake — you should also ask for punitive damages so that it acts as a warning to other service providers too.
Already, in Tata Sky Limited vs Kamla Lall (RP No 3044 of 2010, decided on January 14, 2011), the apex consumer court has made it clear that DTH operators who provided deficient service will have to compensate the consumer.
Know your rights as a DTH consumer - Hindustan Times
Satellite, Cable DTH TV Complaints | ConsumerComplaints.in
Know your rights as a DTH consumer :
Not many are familiar with the Direct-to-Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations, 2007, and the amendments to the regulations brought about in 2009.
Through the regulations, the Telecom Regulatory Authority of India sets certain minimum quality standards to be followed by DTH operators with respect to their services, including redressal of subscriber grievances.
For example, it makes it mandatory for DTH service providers to give the subscriber a proper, detailed bill showing the tariff towards the subscription package, value-added services (if any) and applicable taxes. Similarly, it stipulates that every DTH provider will give a warranty for equipment (including the set-top box) bought by the customer and during this warranty period, no charges be imposed by the service provider for any repairs or home visits for such rectification of faults in the equipment.
The regulations also provide for complaint redressal — every service provider has to have a call centre and also a nodal officer for the purpose. It also sets time limits for resolution of complaints.
In respect of complaints pertaining to non-receipt of signals, at least 90 per cent of the complaints must be redressed and signals restored within 24 hours. As far as other complaints are concerned, at least 90 per cent will be redressed within 48 hours, the regulations say.
As per the regulations, no complaint will remain unresolved beyond five days and if it does, then the subscriber should be given a proportionate rebate in the subscription from the sixth day of the registration of the complaint till its satisfactory resolution. And this is in addition to any other relief that the subscriber may seek and get under any other law in force.
A consumer can also complain to TRAI for violation of these regulations, but it’s time we had an ombudsman for redress of telecom complaints.
SP Jain: On the basis of advertisements in national dailies offering “freedom pack for one year and value pack for two years”, I paid Rs. 4,800 for a package of 180+ channels. However, I am only getting 127 channels from the DTH operator and every time I complain, I am told that I have been booked for the sports pack (I never opted for this) with 127 channels and that it cannot be changed. Please tell me the correct forum to approach for justice.
The regulations that I have earlier referred to make it clear (Rule 9A) that a DTH provider cannot arbitrarily make any changes in the composition of a subscription package chosen and paid for by the subscriber, during its validity.
Thus, the service provider has not only violated Rule 9A, but also the time limit set for resolution of complaints under the regulations. He has also not given you the rebate prescribed under the regulations. And he has to be held liable for these transgressions.
First, write to the nodal officer of the service provider and also to the TRAI. You can also lodge a complaint before the consumer court, seeking compensation for unfair trade practice, for deficient service and for violation of the TRAI regulations. Given the behaviour of the service provider — he not only gave you the wrong package, but also refused to rectify the mistake — you should also ask for punitive damages so that it acts as a warning to other service providers too.
Already, in Tata Sky Limited vs Kamla Lall (RP No 3044 of 2010, decided on January 14, 2011), the apex consumer court has made it clear that DTH operators who provided deficient service will have to compensate the consumer.
Know your rights as a DTH consumer - Hindustan Times
Satellite, Cable DTH TV Complaints | ConsumerComplaints.in
Mohitpunjabi
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RE: My mail to Dish Tv regarding removal of 3 hd channels from base pack.
Good one ankur....
This time Dish tv has surely violated trai guidelines.
Good one ankur....
This time Dish tv has surely violated trai guidelines.
They removed 3 original HD. All were good and popular.
They added 3 upgraded channel. Not popular also.
Now they equating this channels with removed channel.
There can not any comparison between this channels.
Basically Dish TV business practice is not good from day one.
Remember Neo Channels adding they make prestige issue.
Added Neo channels after too much hue and cry.
Now again Same thing for Star sports HD.
For money only they fight with particular group recently.
So no good history for Dish TV.
They are adamant and their response also like that way only.
They added 3 upgraded channel. Not popular also.
Now they equating this channels with removed channel.
There can not any comparison between this channels.
Basically Dish TV business practice is not good from day one.
Remember Neo Channels adding they make prestige issue.
Added Neo channels after too much hue and cry.
Now again Same thing for Star sports HD.
For money only they fight with particular group recently.
So no good history for Dish TV.
They are adamant and their response also like that way only.
Anirudha
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I can only say Best of Luck to our friends who are fighting for 3 HD channels but the truth is there is no end of this war as Ankur Bro already said history is not good for dishtv but the fact is dishtv is made by Zee Group for Zee Networks channel if you demand other channel except Zee well think twice before you make your mind.
rohit_goel
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Hi,
I am also having the same problem - I paid for 5 years in advance under their advance payment scheme with the promise that you remain unaffected by any price changes.
I tried customer care, their facebook page, but they just give back the standard reply.
I am planning to complain to TRAI about the same, as its been now almost 3 months and DishTV has not done any resolution yet.
Infact, I am planning to put posters in my society and office to not subscribe to DishTV and go with any other dish provider.
DishTV is a cheat
-Rohit
I am also having the same problem - I paid for 5 years in advance under their advance payment scheme with the promise that you remain unaffected by any price changes.
I tried customer care, their facebook page, but they just give back the standard reply.
I am planning to complain to TRAI about the same, as its been now almost 3 months and DishTV has not done any resolution yet.
Infact, I am planning to put posters in my society and office to not subscribe to DishTV and go with any other dish provider.
DishTV is a cheat
-Rohit
