Sun Direct General Discussions, Help & Queries

  • Thread starter Thread starter Bishnu15
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hike said:
Using SunDirect app is the biggest task in itself. They deducted complete amount in one go. Whereas they should deduct on daily basis.
So, in case even if I downgrade I've to recharge for perticular downgrade package. If I don't want to spend money I have to call customer care and then I've to explain him.
Frustrated.
Click to expand...
The remaining amount will be refunded if you drop early.
 
hike said:
Using SunDirect app is the biggest task in itself. They deducted complete amount in one go. Whereas they should deduct on daily basis.
So, in case even if I downgrade I've to recharge for perticular downgrade package. If I don't want to spend money I have to call customer care and then I've to explain him.
Frustrated.
Click to expand...
.
Did you try downgrading it as it is?

I remember fiddling around with the base plan change option (more than an year ago), and my DPO pack (6 months pack) inadvertently got downgraded to NCF. The thing is, I did not have enough money in my Sun Direct wallet even for activating the NCF pack. However, after I tapped continue on the confirmation page, the pack got changed to NCF (1 month pack), and the remaining amount got refunded to the wallet.

I am not aware if it still works the same way though.

P.S:
I used the mobile website.
 
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