Thakur
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NEW DELHI: The Telecom Regulatory Authority of India (TRAI) has issued a tariff order for commercial interoperability of Customer Premises Equipment (CPE) offered by the direct-to-home (DTH) operators to their subscribers.
As per the tariff order, DTH operators have to make transparent and upfront declaration of installation & activation charges which shall not exceed Rs 450.
They will have to make a transparent price declaration of all types of CPEs to enable a subscriber to make an informed choice.
DTH operators have to mandatorily offer an outright purchase scheme called Standard Scheme for all types of CPEs on standalone basis. They may offer additional schemes, including bundled and rental schemes.
In the rental schemes, DTH operators can charge a specified one-time interest free refundable security deposit, installation & activation charges from the subscriber during enrolment followed by specified monthly rental charges.
No repair /maintenance charges are permissible from such subscribers.
DTH operators shall cater for free maintenance and repairs of CPEs for three years after installation/activation.
In case of outright purchase and hire purchase schemes, DTH operators may levy visitation charges not exceeding Rs 250 per visit after the warranty period has elapsed.
Subscribers shall have an option of buy-back/refund for CPEs in all the offered schemes.
In case of rental schemes, subscriber will get back the security deposit.
DTH operators may prescribe a lock-in period not exceeding six months for a subscriber to remain committed. Subscribers can surrender the CPE any time, but subject to levy of certain charges that have been prescribed.
DTH operators shall set-up headquarters to enable easy collection centres at every district for return of CPEs.
Subscribers shall be provided with a toll-free telephone number for registration of request for surrender of connection.
Subscribers shall have the option of returning the CPE by paying a nominal collection charge of Rs 300 to the DTH operator.
They can also return the CPE at the designated collection centre.
No other charges by any other name other than those specified in the tariff order can be levied on the subscribers by the DTH operators
Read more at:
http://www.televisionpost.com/trai-tdsat/trai-caps-installation-activation-charges-for-dth-cpes-at-rs-450/
As per the tariff order, DTH operators have to make transparent and upfront declaration of installation & activation charges which shall not exceed Rs 450.
They will have to make a transparent price declaration of all types of CPEs to enable a subscriber to make an informed choice.
DTH operators have to mandatorily offer an outright purchase scheme called Standard Scheme for all types of CPEs on standalone basis. They may offer additional schemes, including bundled and rental schemes.
In the rental schemes, DTH operators can charge a specified one-time interest free refundable security deposit, installation & activation charges from the subscriber during enrolment followed by specified monthly rental charges.
No repair /maintenance charges are permissible from such subscribers.
DTH operators shall cater for free maintenance and repairs of CPEs for three years after installation/activation.
In case of outright purchase and hire purchase schemes, DTH operators may levy visitation charges not exceeding Rs 250 per visit after the warranty period has elapsed.
Subscribers shall have an option of buy-back/refund for CPEs in all the offered schemes.
In case of rental schemes, subscriber will get back the security deposit.
DTH operators may prescribe a lock-in period not exceeding six months for a subscriber to remain committed. Subscribers can surrender the CPE any time, but subject to levy of certain charges that have been prescribed.
DTH operators shall set-up headquarters to enable easy collection centres at every district for return of CPEs.
Subscribers shall be provided with a toll-free telephone number for registration of request for surrender of connection.
Subscribers shall have the option of returning the CPE by paying a nominal collection charge of Rs 300 to the DTH operator.
They can also return the CPE at the designated collection centre.
No other charges by any other name other than those specified in the tariff order can be levied on the subscribers by the DTH operators
Read more at:
http://www.televisionpost.com/trai-tdsat/trai-caps-installation-activation-charges-for-dth-cpes-at-rs-450/
