Seeking Help Airtel Xstream STB restart issue

[Amit Keskar]

Hi,

Recently, I have installed Xstream set top box and it is upgraded to latest version i.e. 1.0.3056.

It's restarting automatically while watching the TV program. Frequency is less (Once in 4 days) but, it is very annoying while watching the favourite program, STB restarts.

Already, I have tried all options mentioned on internet like as below.
1. Resetting channel.
2. Doing satellite scan
3. Clearing the cache of all Apps
4. Disabled few apps
5. Factory reset multiple times.

Still facing the issue.

Anyone is experiencing this issue ? any solution to this issue. Please post if this issue is completely resolved.

 

[Amit Keskar]

This happens only when I am watching TV channels. While watching OTT apps it never restarted.

 

[Oppili_k]

see if power adaptor is properly plugged to STB

 

[Jaffer7080]

While watching TV sometime it happens ot will after 2 3 days it will be resolved automatically.

 

[Amit Keskar]

see if power adaptor is properly plugged to STB

Hi,

Thanks for the reply. Yes, I checked Power adapter is properly plugged and if there is any loose contact issue then it should occur while watching OTT content as well.

OTT apps are working absolutely fine without any issues.

 

[Amit Keskar]

While watching TV sometime it happens ot will after 2 3 days it will be resolved automatically.

Hi,

Thanks for the reply. are you facing this issue on same software version i.e. 1.0.3056 ??

if you are facing this issus then it should be software issue, I think.

Since, My Device is under warranty, I called technician to diagnose the issue.
He is just doing the hard reset of the device or else, he is suggesting to replace the box.

it's of no use at all.

 

[Oppili_k]

Hi,

Thanks for the reply. Yes, I checked Power adapter is properly plugged and if there is any loose contact issue then it should occur while watching OTT content as well.

OTT apps are working absolutely fine without any issues.

suggested it because STB may draw more current when seeing tv channels to get signal from dish.

 

[Jaffer7080]

Hi,

Thanks for the reply. are you facing this issue on same software version i.e. 1.0.3056 ??

if you are facing this issus then it should be software issue, I think.

Since, My Device is under warranty, I called technician to diagnose the issue.
He is just doing the hard reset of the device or else, he is suggesting to replace the box.

it's of no use at all.

After software update I faced this issue for 5 days after that it was resolved automatically.

 

[Amit Keskar]

suggested it because STB may draw more current when seeing tv channels to get signal from dish.

okay. Thanks for the suggestion. Will try to change the connection location and will definitely post here whether issue is reoccurring or not.

 

[Amit Keskar]

After software update I faced this issue for 5 days after that it was resolved automatically.

Okay. Thanks for the updates. Will wait for 5-6 days and then I will post my updates about this issue.