Seeking Help D2h USB recording not working

I have a 500GB DVR of d2h which previously had free recording add on..now after TRAI new pack activation it got deactivated..when asked cc informed its chargeable now & needs to be opted for separately..is it so?
 
call their cc and ask them to transfer your call to senior executive and register your complaint.
Yeah i have registered the complaint and got the complaint number as well, so how long did you wait after registered the complaint?
 
They reply saying that this feature is currently put on hold. Any help please.
 
They reply saying that this feature is currently put on hold. Any help please.

I too got the similar reply from CC earlier today. she said USB rec feature is currently NOT available on the platform and was unable to take request for activation.
 
My recording got re-activated again a day back. I had raised an earlier complaint about 4-5 weeks back and that was closed.
 
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