Update - Hollywood Masala shifted from LCN 200 to 199 yesterday, Airtel Movies Home 1 back on LCN 200 thus vacating slot 222.
Yesterday i activated my secondary connection of airtel again, already 6+4 retention pack is running on primary connection since april. Honestly airtel needs to improve a lot in providing good customer care and self care support. Customer Care is inadequately trained and lacks even basic information, they give wrong details and misguide subscribers. Selfcare portal of airtel on both web and app is filled with bugs, not supporting all features and really poorly laid out. Also last but not the least, activating any service or channel thru SMS/Missed Call service is a nightmare for multiple connection users. Once missed call is given, their system sends a SMS to add top up using the proper format mentioning STB ID on which activation is desired. After one follows the process, message arrives that "Account ID is invalid".
I wasted 2 hours just to get recharge done, get service resumed, paid top up deactivation , trying to get offer top ups added and major time in all this was consumed in trying to make executives understand issue. Till now Offer Top Ups not added on my stb despite several atrempts. If Airtel continues like this then surely people will prefer to pay little extra to Tata Sky for a smooth, trouble free experience.