I have always said that both brands and customers should never go after providing/buying things at cheapest price as most often it is accompanied with other issues which spoils the whole experience.
When this new flextronics xstream box launched, i had stated clearly that it will not be at par with the earlier Technicolor manufactured model of XStream box and now u all can see it for urself.
Airtel Digital TV should have continued their partnership with Technicolor for XStream boxes and kept price point at Rs. 2499 or launch some other offers which gave box at discounted price with long term packs/recharge or made available boxes at lower price for old customers who regularly recharge their account.... Some kind of customised offer for different customers can b brought depending on how long they have been a customer , their recharge patterns, pack value etc. But lowering the price and bringing in new model boxes from flextronics does not seem to b the apt decision. Quality needs to b given utmost importance at each point, more so as XStream boxes have gained lot more popularity than similar rival DTH company products so it becomes even more important to maintain the standard of the product