Harsha1996
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- 23 Sep 2021
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Bro, do u have any specific source that majority new customers are standalone customers....airtel want customer to be in there eco system....that's why they are bundling all services....and promoting and providing xstream box for nominal so called deposit... That's why their subscriber base increased....Bro, can u please provide actual source or data to prove that most new airtel digital tv subscribers r the ones who have opted for airtel black plan. Yes, for sure airtel would have got many new connections for its DTH business thru airtel black as it would have leveraged its vast presence in mobile and broadband segment and provided customers attractive offers to club all connections in one airtel black plan but i am certain still majority new customers would have come from standalone buying of DTH connections.
I am not saying all new subs are because of this bundled plans but most of dth subs are because of that bundles....
And, do you think Amazon will accept prime video is the major reason for prime subscription they are not going to....same with airtel...
Every company, person will progress with the time...that's general...i am not saying they are worst or something...but what they are promoting premium service is need to be improved for sure...I have been using airtel digital tv for last 13 years and as years have progressed there services have become more better, be it customer care / product quality / app/ channel additions and all other things have greatly improved and i have not had any bad experience as far as service is concerned. There might b few cases where subscribers face issue but that is common in the best of companies. Also at many occasions customer is at fault but instead of co-operating with the company to resolve the issue they simply just criticise and disconnect the connection.
Of course they improved themselves in every ascept even they changed that irritating logo....after year's...but that's not enough....they don't have standalone app for dth services...don't care but the dth section not efficient in the app...just compare it with tataplay app, even sundirect app...
Of course, every company have some issues and sometimes customers will face issues because of them that's for sure...but the way they respond is matters...and you are saying customer need to stay with them and co operate...for some extent not for silly reasons.....