help needed

[rahul1117kumar]

I am getting only sd bouquets and not hd plans while trying to change my plan, I thought of requesting to customer care to complaint regarding this but when I called CC and I reached the menu option it told me to press 3 to upgrade your sd box to hd box, as I am using hd box for last 4 months but why it's not updated in airtel system as a result I am unable to choose hd bouquets and hd alcarte channels, currently I am using economy sports pack sd and hd upgrade bonanza pack, pls tell what should I do to resolve this issue. thanks

 

[Sai Jai]

I am getting only sd bouquets and not hd plans while trying to change my plan, I thought of requesting to customer care to complaint regarding this but when I called CC and I reached the menu option it told me to press 3 to upgrade your sd box to hd box, as I am using hd box for last 4 months but why it's not updated in airtel system as a result I am unable to choose hd bouquets and hd alcarte channels, currently I am using economy sports pack sd and hd upgrade bonanza pack, pls tell what should I do to resolve this issue. thanks

If u trust me dm Ur customer id will check & confirm tommorow buddy

 

[rahul1117kumar]

If u trust me dm Ur customer id will check & confirm tommorow buddy

bro whats the solution to this problem, how to update it.

 

[Sai Jai]

bro whats the solution to this problem, how to update it.

how I know ?? Once go through ur account only able to discuss further

 

[mss]

bro whats the solution to this problem, how to update it.

HD identify topup add-on should be existing in your account, then only you can add HD channels.

 

[rahul1117kumar]

HD identify topup add-on should be existing in your account, then only you can add HD channels.

bro that's there, I activated at the time of hd upgrade even I am currently using hd upgrade bonanza pack.

 

[rahul1117kumar]

how I know ?? Once go through ur account only able to discuss further

bro is there any way to check online whether I am using sd box or hd box.

 

[rahul1117kumar]

@Gobinaath bro, @Gopi27 bro, @Riddhiman bro





this showing in selfcare under connection option.

 

[Gopi27]

@rahul1117kumar I guess only Nodal Team can solve this issue. Contact them and continue with your old pack till then.

 

[rahul1117kumar]

@Gobinaath bro eagerly waiting for your reply, then I will decide future course of action. thanks bro