help needed

[Sai Jai]

bro is there any way to check online whether I am using sd box or hd box.

@Gobinaath bro, @Gopi27 bro, @Riddhiman bro





this showing in selfcare under connection option.

click the "i" button in upgrade box section there in ur snap so that manually u can verify ur box type

@Gobinaath bro eagerly waiting for your reply, then I will decide future course of action. thanks bro

I already replied

Once go through ur account only able to discuss further

 

[rahul1117kumar]

@Gobinaath bro when I am clicking on i it's showing nothing, bro just called and confirmed from CC it's hd box, bro currently hd bouquets and hd alcarte channels not showing for me, I asked CC he is saying it will be there but not showing, bro what should I do, sorry for disturbing you again

 

[mss]

@Gobinaath bro when I am clicking on i it's showing nothing, bro just called and confirmed from CC it's hd box, bro currently hd bouquets and hd alcarte channels not showing for me, I asked CC he is saying it will be there but not showing, bro what should I do, sorry for disturbing you again

Are you able to see upgrade button in self service.

 

[rahul1117kumar]

Are you able to see upgrade button in self service.

which upgrade? box upgrade yes

 

[mss]

which upgrade? box upgrade yes

Is your box is under warranty?

 

[rahul1117kumar]

Is your box is under warranty?

yes just upgraded to hd box 4 months ago.

 

[rahul1117kumar]

@Gobinaath bro can you pls reply back.thanks bro

 

[mss]

yes just upgraded to hd box 4 months ago.

First activate SD channels pack, after activation of new selected pack then check in self care. Then try to add one HD Ala carte channel through SMS.

 

[rahul1117kumar]

First activate SD channels pack, after activation of new selected pack then check in self care. Then try to add one HD Ala carte channel through SMS.

bro how to add hd bouquets?

 

[mss]

bro how to add hd bouquets?

Do the above steps and then update the status. Then only you can get solution.