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Email Id: [email protected]
Subject: Puthiya Thalaimurai in Sun Direct
Content:
Hello,
I am a Sun Direct customer.
I subscribed to "Tamil DPO 2" pack today, for which Sun Direct charges Rs.230 (NCF Charge + Additional charges for pay channels in the pack)
But, Puthiya Thalaimurai is not part of that package.
Also, Sun Direct is not allowing us to select the first 100 NCF channels by ourselves.
Sun Direct is automatically selecting these first 100 NCF channels for all packs. But Puthiya Thalaimurai is not one of those 100 channels.
According to the TRAI website, Puthiya Thalaimurai is a FREE channel.
https://channeltariff.trai.gov.in/data/List_of_FTA_Channels31.pdf (updated February 16, 2019)
Frequently Asked Questions, Tariff and Related Information for New Regulatory Framework on Broadcasting & Cable Services
But Sun Direct is not making this FREE channel as part of the first 100 auto-selected NCF channels.
It is also NOT AVAILABLE as a FREE a-la-carte channel.
Instead, they have formed a Broadcaster Bouquet outside of the first 100 NCF channels, and they are asking customers to pay " Rs.9 + GST " for this pack.
This is against TRAI rules. This is illegal.
All Sun Direct users in DTH forums have complained about this to TRAI.
We are also letting you know about this through this email, so that you could use this as an opportunity to get this sorted out with Sun Direct.
Call Back Mobile Number: xxxxx xxxxx
Thanks in Advance,
Siva
Chennai