Sun Direct General Discussions, Help & Queries

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Kannadiga said:
Then try by refreshing settop box
Refresh Settop box
Press on
"If unable to view subscribed
channel click here."
Select error like this
q76Y0Q4.jpg
Click to expand...

Ok Thanks Bro. Let me try the same.
 
Kannadiga said:
Small update keep on channel number 36 and refresh
Click to expand...

Refresh done. but issue remains same.

As per NCF Pack below channels are not coming and showing in DVB Des Service,
Global Service status showing error: 16-4 No Permission to view this channel.

Below FTA Channels are not coming...
LCN Channels
052 News J
182 V6 News
183 10 TV
231 24 News
328 Dangal
349 Bflix Movies
377 Mastii
378 Music India
379 Show Box
602 SVBC
616 SVBC 2
688 Jai Maharastra
709 Sangeet Bhojpuri
748 TV9 Gujarathi
753 MH1
763 Rang

I am tried to register complaints in Sun Direct DTH Customer Care & Chat Support => Complaint Management System
But its not registering complaints and showing error
"Failed: Type/Symptom does not exist in siebel"
 
harichandrana said:
Refresh done. but issue remains same.

As per NCF Pack below channels are not coming and showing in DVB Des Service,
Global Service status showing error: 16-4 No Permission to view this channel.

Below FTA Channels are not coming...
LCN Channels
052 News J
182 V6 News
183 10 TV
231 24 News
328 Dangal
349 Bflix Movies
377 Mastii
378 Music India
379 Show Box
602 SVBC
616 SVBC 2
688 Jai Maharastra
709 Sangeet Bhojpuri
748 TV9 Gujarathi
753 MH1
763 Rang

I am tried to register complaints in Sun Direct DTH Customer Care & Chat Support => Complaint Management System
But its not registering complaints and showing error
"Failed: Type/Symptom does not exist in siebel"
Click to expand...
.
I guess the only option you have left is to call your state's Nodal Office and ask them to resolve it. If you are unable to reach them, you can call Sun Direct's main nodal office (Chennai) and speak with them in English.
 
Sivabhaskar said:
.
I guess the only option you have left is to call your state's Nodal Office and ask them to resolve it. If you are unable to reach them, you can call Sun Direct's main nodal office (Chennai) and speak with them in English.
Click to expand...

Today morning I am called to nodal Office Chennai 044 – 44676767 and explained this issue detail. They will come back.

Also I am write mail to [email protected] & [email protected] as below

Dear Nodal Officer,
This is Harichandran from Vadodara, Gujarat.
I have been using sun direct connection Past 8 years in vadodara. I am having two sun direct connections at my home.

Smart Card / CDSN no: xxxxxxxxxxxx
Registered Mobile Number: xxxxxxxxxx
STB box Model: HS8103

Above mentioned connection was working fine upto 22-11-2020. Before that i am using HD Tamil DPO A1 Package & Tamil DPO 1 Package. Both Package channels were coming fine, No issues at all.

On 22-11-2020 I am changed to FTA pack, then some of the channels are not coming and showing in DVB Des Service, Global Service status showing error: 16-4 No Permission to view this channel.

Below FTA / NCF Channels are not coming...
LCN Channels
052 News J
182 V6 News
183 10 TV
231 24 News
328 Dangal
349 Bflix Movies
377 Mastii
378 Music India
379 Show Box
602 SVBC
616 SVBC 2
688 Jai Maharastra
709 Sangeet Bhojpuri
748 TV9 Gujarathi
753 MH1
763 Rang

Below listed Exercises are we did, but are not able to resolve this issue.
1) I am called to customer care, they did the refresh 3 times, Not resolved.
2) CC tried to activate these channels,
3) CC was changed to NCF pack, Not resolved.
4) I tried in My Sun direct App, Select the FTA channels, Not Resolved.
5) I am tried in Sun Direct web site Sun Direct DTH Customer Care & Chat Support

try by refreshing settop box
Refresh Settop box
Press on
"If unable to view subscribed
channel click here."
Select error like this

refresh done, Not resolved.

6) I am tried to register complaints in Sun Direct DTH Customer Care & Chat Support => Complaint Management System

But its not registering complaints and showing error
"Failed: Type/Symptom does not exist in siebel"

So, Today morning I called to 044 – 44676767 Nodal Chennai and explained this issue.

further I am writing this mail to You, for troubleshooting this issue.

This issue was not only for Me, other customers also facing this same issue. I am part of the Dreamdth community and we were discussing this issue under SunDTH forums.

For your reference just check this link Sun Direct General Discussions, Help & Queries
please troubleshoot this issue as early as possible.

Thanks & Regards,
Harichandran
 
harichandrana said:
@Kannadiga bro,

I am using New STB HS8103 model only.

Before changing the NCF or FTA Pack, those channels are coming.
But, 2 weeks before I was changed to FTA pack then this issue was come.
Click to expand...
@Kannadiga same problem for ma also. Before changing pack, no issues. After changing this problem. Refresh also done from customer care side multiple times. almost 8 days gone, but still not resolved. Technician who visited also cannot able to solve this
 
@Kannadiga @harichandrana I changed to fta pack from dpo hd1 tamil. Same problem I also faced. Refresh from customer care and also from website done without any improvement. I tried to add on some more add on channels. but amount deducted, that channels were not received in my box. I deleted some addons, it got deactivated soon
 
kavinamakkal said:
@Kannadiga @harichandrana I changed to fta pack from dpo hd1 tamil. Same problem I also faced. Refresh from customer care and also from website done without any improvement. I tried to add on some more add on channels. but amount deducted, that channels were not received in my box. I deleted some addons, it got deactivated soon
Click to expand...
Error 16-4? If this error then call or chat customer care and say the error code they will solve the problem.
 
harichandrana said:
Today morning I am called to nodal Office Chennai 044 – 44676767 and explained this issue detail. They will come back.

Also I am write mail to [email protected] & [email protected] as below

Dear Nodal Officer,
This is Harichandran from Vadodara, Gujarat.
I have been using sun direct connection Past 8 years in vadodara. I am having two sun direct connections at my home.

Smart Card / CDSN no: xxxxxxxxxxxx
Registered Mobile Number: xxxxxxxxxx
STB box Model: HS8103

Above mentioned connection was working fine upto 22-11-2020. Before that i am using HD Tamil DPO A1 Package & Tamil DPO 1 Package. Both Package channels were coming fine, No issues at all.

On 22-11-2020 I am changed to FTA pack, then some of the channels are not coming and showing in DVB Des Service, Global Service status showing error: 16-4 No Permission to view this channel.

Below FTA / NCF Channels are not coming...
LCN Channels
052 News J
182 V6 News
183 10 TV
231 24 News
328 Dangal
349 Bflix Movies
377 Mastii
378 Music India
379 Show Box
602 SVBC
616 SVBC 2
688 Jai Maharastra
709 Sangeet Bhojpuri
748 TV9 Gujarathi
753 MH1
763 Rang

Below listed Exercises are we did, but are not able to resolve this issue.
1) I am called to customer care, they did the refresh 3 times, Not resolved.
2) CC tried to activate these channels,
3) CC was changed to NCF pack, Not resolved.
4) I tried in My Sun direct App, Select the FTA channels, Not Resolved.
5) I am tried in Sun Direct web site Sun Direct DTH Customer Care & Chat Support

try by refreshing settop box
Refresh Settop box
Press on
"If unable to view subscribed
channel click here."
Select error like this

refresh done, Not resolved.

6) I am tried to register complaints in Sun Direct DTH Customer Care & Chat Support => Complaint Management System

But its not registering complaints and showing error
"Failed: Type/Symptom does not exist in siebel"

So, Today morning I called to 044 – 44676767 Nodal Chennai and explained this issue.

further I am writing this mail to You, for troubleshooting this issue.

This issue was not only for Me, other customers also facing this same issue. I am part of the Dreamdth community and we were discussing this issue under SunDTH forums.

For your reference just check this link Sun Direct General Discussions, Help & Queries
please troubleshoot this issue as early as possible.

Thanks & Regards,
Harichandran
Click to expand...
Bro why you use Tamil Pack? Because in Tamil pack you will not get all the Gujarati channels
 
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