Tata Play duping customer with false claims

  • Thread starter Thread starter sanjudat
  • Start date Start date
  • Replies Replies: Replies 61
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Should we raise to this unethical business practice?

  • Spread awareness in social media. Join the brigade.

    Votes: 20 71.4%

  • Let it be. I am happy even if cheated.

    Votes: 1 3.6%

  • File a complaint with consumer forum.

    Votes: 10 35.7%

  • Leave it, I have lots of other works to do.

    Votes: 5 17.9%
  • Total voters
    28
  • Poll closed .
Please check the image of the replaced Dolby enabled HD STB. The sound setting option has PCM, DD and DD+ through HDMI only. Though it is very hard to distinguish between sound signatures of these codecs. I could not be able to explore full fledged because of my working hours. I will thoroughly check on weekends. But most noticeable part is my sound bar is not dolby enabled. Still i get the sound from STB when it is in Dolby mode. Need to explore this thoroughly.
New-box-back-pic.jpg
 
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sanjudat said:
Please check the image of the replaced Dolby enabled HD STB. The sound setting option has PCM, DD and DD+ through HDMI only. Though it is very hard to distinguish between sound signatures of these codecs. I could not be able to explore full fledged because of my working hours. I will thoroughly check on weekends. But most noticeable part is my sound bar is not dolby enabled. Still i get the sound from STB when it is in Dolby mode. Need to explore this thoroughly.
New-box-back-pic.jpg
Click to expand...
Just curious they gave you a new box or refurbished one and what model is that?
 
Abhinav said:
Just curious they gave you a new box or refurbished one and what model is that?
Click to expand...
Same doubt for me bro, USB port, sat in, hdmi port looks like rusting, may be they given refurbished box,

@sanjudat bro, open tataplay app --> my account --> scroll down -> device and warranty details -> device details -> select stb warranty -> it's showing stb warranty details, check they mentioned 1 year warranty or not
 
Vicky said:
Same doubt for me bro, USB port, sat in, hdmi port looks like rusting, may be they given refurbished box,

@sanjudat bro, open tataplay app --> my account --> scroll down -> device and warranty details -> device details -> select stb warranty -> it's showing stb warranty details, check they mentioned 1 year warranty or not
Click to expand...
@Abhinav @Vicky After you have highlighted worn-out issue, I have checked it once again. I agree with you. I hardly get time back home to check all these kinds of stuff minutely. I have only time on weekends. But I have checked the image closely and sent a mail to CEO with the image. They installed it on weekdays when I was not at home. Regarding warranty, yes it is showing a year's coverage. But, I need to match the STB box number with the number mentioned in my account. Thanks bro for highlighting the issue. Also, I have noticed that there is hardly any change when the sound settings are switched from PCM to DD/DD+. Can you help me to understand if DD passes through HDMI ARC to a non-Dolby audio system?
I am fed up with this issue. Let's see what will be there actions, else will change to Airtel.
 
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@Abhinav @Vicky I have raised the issue of a refurbished box with Tata Play. They have replaced it with a brand new Tata Sky HD STB. It has a similar look apart from Tata Sky branding on it. It is enabled with Dolby audio features. But, for the members of DDTH family, I am raising an "Alert" for the people who are interested in buying Tata Play products. I got this information from the technician.

1. Tata Play HD STB does not have Dolby audio features. The company is still selling these boxes to customers. Hardly, anyone raises the issue. If so, they narrate the "Auto" sound story.

2. New Tata Play Binge boxes have lagging issues. Unlike, Tata Sky binge boxes, Tata Play boxes are of inferior quality and have buffering issues. As per the technician, they receive lots of complaints about the Tata Play binge box nowadays.

3. He also suggested not to pay online but rather contact nearby retailers for DTH. Check the box before paying for it and then allow installation.

So friends, keep your eyes open and check the product thoroughly before paying for it.
 
1. yup mine new purchased hd box also don't have dolby audio but i won't complain for it because i don't have a dobly audio supported tv my music system supports dolby audio but i still won't complain because tata play is giving us jingala offers so much channels for 1 ruppee no other dth is giving these offers and dhamaka offers also i have also got my tp stb in dhamaka offer when a company is giving us hd stb for free (in my case i got 3000 cashback offer in 1900) and jingala offers it is unfair to complaint about these things unless a big issue subscribers should compromise these little things if everyone starts doing this then how would this company survive in this declining market if everyone does the same thing then we may not get offers like we are getting nowdays 3. yes it is best to buy dth offline i also bought it offline and got cheaper than online. 2. senior member's correct me i am wrong airtel xstream is also laggy this issue is not only in tp.
 
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@sanjudat bro which box you got? Any serial number or model number? So far I know none of the new hd boxes starting from navya supports Dolby audio
 
Finally your issue resolved,Happy to know @sanjudat Bro 🙂

&

BTW today tataplay ceo team resolved my issue also 🙂

Vicky

Discussion (Resolved) Tata Play charged Rs. 300 for a simple pin code correction

Yesterday 2nd time faced bad experience with Tataplay team, i had registered request for remote replacement, dealer told sir, ur pincode wrong, please contact cc & update ur pincode, after nearby service dealer will arrange for service, hence I had contacted customer care team, they confirmed no charge will debit for pincode correction, 2 or 3 days before received call from tataplay cc, they told sir, we are send service code for close that complaint, after we will update ur pincode, I had asked them if I have given this code charge will debit, they told sir no charge will debit, yesterday...
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