Tatasky asking for techincian visit charges

[Pallab]

I think stb problem if your stb in warranty then then they will replace u r stb free

 

[kartikenchat]

LNB is new so how do you know that problem is bcoz of lnb ?:huh

The techinician visited that time said lnb is gone.so have to replace it and got 400 rupees totally for it.
No trees nearby..its is in a open setup.

 

[Rahulan Raj]

U need to pay service charges ; thread title is strange !

 

[acmedigitals]

Many distributors are depending local technicians for servicing in rural area. there is no payment getting from distributor.[ may be distirbutor told him to collect his charge from customer in out of warranty]so they ask visiting charge to the customer. so what?

every customer demanding everything free. It is impossible .there is no 24*7 field service technicians in company side. there is 1 or 2 service techncian appointed under a distributor.

in a local technician thought .His vehicle expence, climate and time are very important.getting only 200/= a new fitting currentely in kerala. its from 2004 in dishtv. same in 2015 . what s the salary in 2004 as an sales or techniclal head .is he buyin the same salary in 2015?.

..a dealer getting margine almaost 400-500 . but a technician bringing the materials to customer home and fixing and getting only 200/- after his vehicle charge . what he get :huh

think and discuss ????


:-/:-/:-/:-/:wall

 

[N.K raj]

yes bro

 

[jdrocks]

Many distributors are depending local technicians for servicing in rural area. there is no payment getting from distributor.[ may be distirbutor told him to collect his charge from customer in out of warranty]so they ask visiting charge to the customer. so what?

every customer demanding everything free. It is impossible .there is no 24*7 field service technicians in company side. there is 1 or 2 service techncian appointed under a distributor.

in a local technician thought .His vehicle expence, climate and time are very important.getting only 200/= a new fitting currentely in kerala. its from 2004 in dishtv. same in 2015 . what s the salary in 2004 as an sales or techniclal head .is he buyin the same salary in 2015?.

..a dealer getting margine almaost 400-500 . but a technician bringing the materials to customer home and fixing and getting only 200/- after his vehicle charge . what he get :huh

think and discuss ????


:-/:-/:-/:-/:wall

Agree to what you say. But you have to consider customer's side also.

How can the customer be penalised if the LNB supplied is faulty and becomes defective within one month. If TS does not provide a simple minimum warranty for the equipment it supplies and customer has to pay for repeated defects of same equipment within a short span of time, I am afraid it amounts to malpractice.

If what you say is correct and there is no incentive for the technician to honour equipment warranty, the business service model itself is faulty.

 

[Sarkar]

Agree to what you say. But you have to consider customer's side also.

How can the customer be penalised if the LNB supplied is faulty and becomes defective within one month. If TS does not provide a simple minimum warranty for the equipment it supplies and customer has to pay for repeated defects of same equipment within a short span of time, I am afraid it amounts to malpractice.

If what you say is correct and there is no incentive for the technician to honour equipment warranty, the business service model itself is faulty.

How do you know that LNB is damaged second time within 1 month ?:huh

 

[Bishnu15]

How do you know that LNB is damaged second time within 1 month ?:huh

How do you know it is not damaged ? :huh

 

[Sarkar]

How do you know it is not damaged ? :huh

Bcoz it is replaced one month earlier

 

[jdrocks]

How do you know that LNB is damaged second time within 1 month ?:huh

I don't know of course. But the issue is similar so one can guess. If the visit happens and the LNB is found to be faulty, both replacement LNB and the visit should be free. If there is some other issue involved, that is a different matter.