Tatasky asking for techincian visit charges

[kartikenchat]

Been using tatasky for more than 4 years and recently changed my LNB by paying them as signal was weak..now again after a month.from yesterday getting no signal message with no channels.called Customer care as well as chatted with cc online.they said i have to pay 170rs for a techinician visit to rectify it..is this cost justifiable..when we are already paying high monthly charges to TS..

 

[Bishnu15]

No this cost is not justifiable as you already paid recently once for the same error. So ask them to do it for free. If they dont then register a complain with them on http://www.tatasky.com

 

[IndiaN]

You Have to Pay as Your Warranty Period is Over & You Don't Have ASC

 

[Sarkar]

No this cost is not justifiable as you already paid recently once for the same error. So ask them to do it for free. If they dont then register a complain with them on http://www.tatasky.com

LNB is new so how do you know that problem is bcoz of lnb ?:huh

 

[Bishnu15]

LNB is new so how do you know that problem is bcoz of lnb ?:huh

He was talking about signal weak issue ! I felt the problem to be because of LNB ! :huh

 

[Sarkar]

He was talking about signal weak issue ! I felt the problem to be because of LNB ! :huh

new lnb damaged within 1 month quite unbelievable :dodgy

 

[Bishnu15]

Lets see sarkar bro. Let him reply. He is yet to revert.

 

[Shadow]

Why did you change lnb instead of adjusting dish for weak signal??

 

[kartikenchat]

digicomp is new as i upgraded to HD recently some 6 months back and LNB is also replaced.so is ther anyother issue which can rectified on my own without their help

 

[wewake]

@kartik is there any trees in front of your dish or near by?? because last time i aoso faced same problem, i thought i was because of lnb or dish alignment. Although trees were not in front of dish. But when technician visit, i first look he said it's due to these trees. He axed few branches and signal level reached to 80