UPDATE OF LOYALTY POINTS SCHEME IN WEBSITE:
Loyalty Program - Terms and conditions:
Points can be accrued only for transactions actually consumed by the customer after the customers official enrollment date, and can be applied only to the customers account.
Points are accrued only for paid (with Rupees) packs.
Customer class does not have any impact on the number of points accrued.
Points will not be credited for free packs & offers, including packs against point redemption.
RDTV reserves the right to make promotional offers selectively available to certain customers at any time, based on Customer class, geographic locations, Program participation, or other factors determined at RDTV's sole discretion.
RDTV will, in most cases, credit its customers accounts with accrued points. However, each customer shall have the responsibility to ensure that his or her point is properly credited.
Multi STB will be treated as common account as it is under the same name & BAN. Accrual on Multi STB & A-la-carte offering shall be at the rate of actual offer consumption & not as per minimum charging.
Points accrued shall remain active in the account till the time the SCN remains valid in the system (SCN Status = Active/Suspended/Safe Custody). Points can be used to redeem offers only when the SCN status is active in the system.
Points for spent start reflecting in the account after the next bill run from the date of consumption. Points not reflecting in the account can't be redeemed.
The packs & offers available to be redeemed and the number of points necessary to redeem each pack or offer will be published by RDTV. RDTV shall establish the process for point redemption, but redemption shall basically mean the exchange of points in a customers account for a specified pack or offer.
Points once redeemed towards an offer or pack is non refundable. The points are exchanged against an offer.
Minimum number of points required to redeem an offer is equal to 30 days (1 month) equivalent for the offer. The customer may request to redeem more points in multiple of 1 day to keep enjoying the offer with the redeemed points for a longer period. Redemption request which are non multiple of 1 day equivalent points are non refundable.
Redeemed packs & offers shall be continued on DRC, post completion of redemption period as requested by the customer during redemption of points against offer.
The program structure is subject to modification, cancellation or limitation at RDTV's discretion, with or without notice. The number of points required to redeem any pack or offer may be substantially increased, any pack or offer may be withdrawn, and restrictions on any pack or its redemption may be imposed at any time.
Multi STB will be treated as common account as it is under the same name & BAN. Points on the same can be used to redeem offers on any of the linked SCN's at the listed redemption points. Multi STB discount is not applicable on offers redeemed with points.
Program benefits are offered at the discretion of RDTV and its affiliates, and RDTV has the right to terminate the Program or to change the Program Rules, regulations, benefits, conditions of participation or Customer classes, in whole or in part, at any time, with or without notice, even though changes may affect the value of the points already accumulated.
RDTV may, among other things, withdraw, limit, modify or cancel any offer; increase the points required for any offer or pack; add an unlimited number of blackout dates (during which redemption of points against any offer is not permitted); or limit the number of offers available on redemption.
Participation in the Program is subject to any terms and conditions, rules, regulations, policies, and procedures that RDTV may, at its discretion, adopt from time to time. RDTV has the sole right to interpret and apply the Program Rules.
RDTV reserves the right to audit any and all accounts at any time for compliance with the Program Rules, without notice to the customer. In the event that an audit reveals discrepancies or possible violations, the processing of redemption requests may be delayed pending completion of the audit.
Each customer shall be responsible for remaining knowledgeable as to the Program Rules and the number of points in his or her account. RDTV shall attempt to advise active customers of various matters of interest through such means as may be appropriate, such as account summaries, but RDTV shall have no liability for any failure to do so.
The accumulation of points and the redemption of the same are subject to specific Program Rules enacted by RDTV. Each customer is responsible for reading those in order to understand his or her rights and responsibilities under the Program. No points or benefits earned or granted under the Program may be transferred or assigned except as expressly permitted by RDTV.
Accrued points do not constitute property of the customer. So, the points are not encashable / transferable.
http://www.reliancedigitaltv.com/Special-Diwali-Offer.html
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