Dear Zeeyaullah,
Warm greetings from Airtel!
This is with reference to your email regarding new package of your Airtel DigitalTV ID 302xxxxxxx.
Basis on your email, we would like to inform you that, as per the TRAI framework, all existing packages on Airtel DigitalTV will be applicable till 31-JAN-2019. We are in the process of revising our current packs with your favorite channels and will get back to you with more details soon.
As you didn't upgrade your plan till 31st Jan'19, it has been automatically upgraded to the next best value plan. Please go to channel number 998 on your Airtel DTH to make changes in your plan and pay only for the channels that you choose.
The power of choice is now all yours! Select your own pack with ease on channel no 998 of your DigitalTV.
Inconvenience caused is deeply regretted.
Please note that your reference No is 131xxxxxx for any further correspondence.
Assuring you of the best experience β always!
Best Regards,
Saritha
Nodal_officer
Airtel DigitalTV
Bharti Airtel Limited
This response I got from Airtel Nodal officer when I wrote them about my ARP quoting the TRAI faq no 11.