• Welcome to DreamDTH Forums
    An online community for the television enthusiasts!
    Log in or Register

DTH companies hide ‘outage’ problem when selling service

Bapun Raz

Staff member
3 Nov 2010
Reaction score
Customers lured with promises of uninterrupted service are disappointed by repeated disruption due to rain

In the second set of the French Open women's final, Na Li of China fumbled after being in complete control through the first set against Francesca Schiavone of Italy who snatched a 2-0 lead. As the match was heating up, the television screen suddenly turned blue.

Anil Patil (name changed) was left fuming as his Tata Sky connection went blank due to rain showers. "I couldn't watch this very interesting match in which Li beat the defending champion Francesca Schiavone 6-4 7-6(0), as the connection went on and off repeatedly. Li became the first Asian woman to win the grand slam and it's such a pity that I couldn't watch the entire match."

Gaurav Pramanik, another subscriber of Tata Sky, was watching an interesting debate on the International Monetary Fund (IMF) on BBC, when his connection also went off, again due to the rain. "It happens all the time during the rain. If I couldn't watch it live then what is the use?"

Numerous such complaints by people who have subscribed to the direct-to-home (DTH) service reveal that services are commonly down when it rains. Even cloud cover can disrupt the television link. The Internet is crowded with these complaints. Many of these grievances are recorded on www.consumercomplaints.in and www.mouthshut.com.

But while the disruption of service due to the rain is a common phenomenon, it seems that companies promoting their DTH services hide this problem from customers at the time of booking a connection.

Tata Sky's website says, "A few minutes of outage might occur during the rains. This phenomenon is called Rain Outage and happens with DTH platforms across the world. It will result in your television losing reception for some time. We have tried to cut down this time so it might happen only for one or two minutes in a year. This too is automatically detected and gets corrected by itself."

Sun Direct follows suit: "Though provision exists in the uplink system to take care of fading of the signal due to rains, yet heavy rains may result in outage for a few minutes in the DTH signal." DishTV makes a similar claim in the FAQ section on its website.

However, the reality is quite different. Firstly, when you shop on the phone or visit the nearest shop, you are not informed about this 'outage'. Secondly, most of the times services get disrupted for hours on end, while you are left sulking, for not being able to watch your favourite soap or talk show that you must religiously."

Now, some DTH subscribers are going back to the local cable connection due to such problems, which also include visual clarity.

Describing why he switched from Tata Sky back to the set-top box from the cable operator, a senior journalist who requested anonymity said, "During inclement weather conditions I had some problems with the quality of reception from my satellite connection, which is not the case with my cable set-top box. Though customer service was always prompt from Tata Sky's end, I preferred a more pragmatic approach. Again, during the Japanese tsunami, I could tune in to NHK-1 to watch the events unfold live. Tata Sky might have given me this channel, but I would have had to fork out around Rs50 extra (at least) to view the same."

Mariam George, another DTH cutomer who switched to Incablenet because of the repeated interruption in service, said, "Even during moderate rain the connection would go off for hours on end. Two months back, despite no rains, the service didn't function properly for over a month, forcing me to switch my service provider."

She continued, "When I purchased Sun Direct, I wasn't warned about this outage. Despite paying, I was left with no choice but to wait for hours for the service to be re-started."

There are some who are quite satisfied with the DTH service. An insurance analyst residing in the Shivaji Park area says, "It has been more than a year that I took the DTH service and there has been no major problem. There is some interruption periodically during heavy rain, but it is only for a few minutes."

Customers are lured into buying the product with attractive packages and assurances, but the reality is totally different as is evident from the many dissatisfied customers.

Questions about the DTH service addressed to Tata Sky, Sun Direct and Dish TV by e-mail were not answered.

Thread starter Similar threads Forum Replies Date
Vadirocks Discussion Does DTH Companies Are Insuring Their Boxes? General DTH News & Discussions 5
Shivraj Pak to award three DTH licences on 23 Nov; Chinese, UAE companies also in fray Foreign DTH Services 16
Rushil ISRO wants DTH companies to share transponders on one satellite General DTH News & Discussions 22
aravindan Will all DTH companies bring Rs.140 pack as similar to Zing, TataSKY? DTH Support & Comparisons 4
S Average cost of Leasing a transponder by DTH companies General DTH News & Discussions 3
Thakur Expected profitability levels of DTH companies to provide re-rating trigger General DTH News & Discussions 1
C Why do DTH companies show their logos in every channel? DTH Support & Comparisons 10
Imam.Hossain Two Bangladeshi Companies Got DTH Licence in Bangladesh Foreign DTH Services 23
NinadG Do DTH companies monitor customer behaviour & viewing habits using STB? General DTH News & Discussions 9
Jerome.J Real eyes behind the HD promotion of all DTH companies. DTH Support & Comparisons 1
Jerome.J Manufactures & Quality of STB of different dth companies with poll DTH Support & Comparisons 49
tech_genie Four DTH companies to telecast Kamal Hassan’s Viswaroopam on Jan 10 Movies & Music 11
tech_genie DTH companies queue up to raise funds for expansion General DTH News & Discussions 1
Niraj Rathod Cable operators distort signals using jammers, DTH companies cry foul General DTH News & Discussions 8
Greatkarthik Happenings around DTH companies General DTH News & Discussions 12
D dth companies which allow u to combine base pack and ala carte channels DTH Support & Comparisons 4
Bapun Raz Police, Dish Home in drive against DTH sets of Indian companies General DTH News & Discussions 0
Sagar DDF Exclusive DTH of the Month - November 2020 DTH Support & Comparisons 8
V SUNDIRECT DTH HD FOR SALE ONLY 1200 RS Buy/Sell DTH & Sat Equipments 2
V SUN DIRECT DTH HD General DTH News & Discussions 1
kumar98 DTH Updates News 1 India, JK 24x7, Thanthi TV will be not available on Airtel DTH on 12 th dec Airtel Digital TV 4
DreamDTH.com Article Star India salutes its Cable and DTH affiliates this 24th World Television Day TV Channels News 6
DreamDTH.com Article GTPL Hathway focusing on tapping into independent cable operators and DTH market share Digital Cable TV 0
DreamDTH.com Article GTPL Hathway launches campaign to take DTH market share Digital Cable TV 0
K Need kannada music channal in airtel dth Airtel Digital TV 1

Similar threads

Top Bottom
AdBlock Detected

We get it, advertisements are annoying!

Sure, ad-blocking software does a great job at blocking ads, but it also blocks useful features of our website. For the best site experience please disable your AdBlocker.

I've Disabled AdBlock