Seeking Help Due date in TV stuck and account deactivated

[Binger]

My due date in tv seems stuck on 19th feb, due date in app shows 25th, cc raised complaint, gave 2 days ETA, couldn't wait and i recharged with 50/- still tv due date stuck on 19th feb... Though app shows 25th as due date

Any help is appreciated

 

[alamodein]

It happens to me also in binge+ box, every time due date shows old even when the date in calender has already passed.
However it doesn't make any difference, in working, website shows correct date , and I can add channels.
So basically I ignore it and don't take pressure on it. In few days it automatically resolves or sometimes in 1-2 hours

 

[Oppili_k]

Ofcourse they did multiple times....My dad talked for 40 mins, they r giving a due date to resolve issue on 22nd..wth

Try refreshing in binge plus settings through wifi connection

 

[Adhavan]

I'm also facing the same error. Complaint many timed to CC, but till now not resolved. My due date will be 4th Mar, but in screen shows " your account is deactivated, pls recharge". CC also checked my account details in their end, and they also told due date will be on 04th mar.
But nobody known what to do. i was highly disappointed with TATA PLAY.
Even apps also not working.

 

[Binger]

They have sent it multiple times, still showing as not active recharge. When they send a notification, I received a pop up saying 25th.. when i go to account and balance information, in settings via STB it says 19th.... Though in my app and as per tata play it shows as 25th...i even factory reset it

Update: Issue resolved

 

[Binger]

It happens to me also in binge+ box, every time due date shows old even when the date in calender has already passed.
However it doesn't make any difference, in working, website shows correct date , and I can add channels.
So basically I ignore it and don't take pressure on it. In few days it automatically resolves or sometimes in 1-2 hours

I'm also facing the same error. Complaint many timed to CC, but till now not resolved. My due date will be 4th Mar, but in screen shows " your account is deactivated, pls recharge". CC also checked my account details in their end, and they also told due date will be on 04th mar.
But nobody known what to do. i was highly disappointed with TATA PLAY.
Even apps also not working.

I think its a known bug in tata play binge + STB .. Even my is binge+ stb

 

[Binger]

I'm also facing the same error. Complaint many timed to CC, but till now not resolved. My due date will be 4th Mar, but in screen shows " your account is deactivated, pls recharge". CC also checked my account details in their end, and they also told due date will be on 04th mar.
But nobody known what to do. i was highly disappointed with TATA PLAY.
Even apps also not working.

Is it working now?

 

[Adhavan]

Is it working now?

Yes , after I was sent a mail to Nodel officer id, then next day my issue was resolved without any contact from CC and Person visit.