Hassan Syed
Banned
- Joined
- 5 Mar 2012
- Messages
- 5,137
- Reaction score
- 2,672
on 22-10-2012 I fixed my Airtel Digital account by calling Airtel help line for one year. on 02-02-2013 i call Airtel digital and tell them to freeze my airtel box for 3 months as I am going out of country & they did the same and give me a confirmation that it is done and my box will not work from 03-02-2013. Next day my box stop working till 03-05-2013. I confirmed airtel customer care representative twice that if I freeze my box will my fix deposit date will also extend with 3 months? and customer care representative said, "Yes, ur airtel digital fixed period duration will also extended for three months" . I called Airtel Digital after 3 months and tell them to activate my account again for which they confirmed me that my account is activated successfully. Yesterday I got call from Airtel Digital an they said that u have now 3 days for ur fixed. I said to customer care officer that how is it possible i must have 3 more months because i fixed my airtel digital account for 3 months. Now after a long fight over foune with airtel digital and talking to higher authorities now they admit that I have 3 months freeze for my airtel digital box. Now let's see whether or not they return me my 3 months time period back or not, because they said they will call me after 4 hours. Be very careful from Airtel digital especially when U fix deposit ur balance with airtel digital. I am fully satisfied with the airtel picture quality, audio quality and mega standard package price and number of channels offered against that price. I have no intention to defame airtel digital . I just want all of U to be very careful & have prof when doing anything like this with airtel or other DTH companies because their memory is not good. With me it happened by using airtel digital but may be same thing happening with U by using some other DTH or even using Airtel Digital. So just be careful.