General Discussion about Airtel Digital TV

[sandyksv]

Anyone knows how to remove a topup using selfcare? With the new website design its not possible and we can not go to old design also. Some tricks used before are not working. I hate calling CC

 

[Saj 007]

Anyone knows how to remove a topup using selfcare? With the new website design its not possible and we can not go to old design also. Some tricks used before are not working. I hate calling CC

Mail them or contact via FB.

 

[TJ_DJ]

Anyone knows how to remove a topup using selfcare? With the new website design its not possible and we can not go to old design also. Some tricks used before are not working. I hate calling CC

1. Login to airtel selfcare from a Desktop or Laptop. Don't use Mobile or Tablet.
2. After logging in under connections, see if your TopUp appears in HD- Topups or SD-Topups.
3. If you are able to see your TopUp, click on the price mentioned (Eg: Rs 99/mo). It will show a pop-up with option to cancel the Topup. No refund will be issued for remaining days of the Topup.
4. In some cases, like Promotional topups which were activated through MyAirtel App, it doesn't show in the Desktop selfcare at all (I hate airtel for this). In such cases I don't think there is any way to deactivate using Selfcare. You need to call CC.

Hope this helps.
Cheers.

 

[sandyksv]

1. Login to airtel selfcare from a Desktop or Laptop. Don't use Mobile or Tablet.
2. After logging in under connections, see if your TopUp appears in HD- Topups or SD-Topups.
3. If you are able to see your TopUp, click on the price mentioned (Eg: Rs 99/mo). It will show a pop-up with option to cancel the Topup. No refund will be issued for remaining days of the Topup.
4. In some cases, like Promotional topups which were activated through MyAirtel App, it doesn't show in the Desktop selfcare at all (I hate airtel for this). In such cases I don't think there is any way to deactivate using Selfcare. You need to call CC.

Hope this helps.
Cheers.

In my case it's a HD top up activated through app, which is not at all available in selfacare
Anyway, thanks for the inputs

 

[Deb]

Looking to buy a new digital tv hd connection..Just wanted to ask that can I pair my plan ₹99 with roi hd pack of ₹175...
Any help would be great...

 

[profsathya]

Looking to buy a new digital tv hd connection..Just wanted to ask that can I pair my plan ₹99 with roi hd pack of ₹175...
Any help would be great...

Yes you can

 

[Deb]

Yes you can

And they won't charge anything extra or tell to add any addon for the 99plan...????

 

[profsathya]

They will tell you to add regional top up but if you want can add it, otherwise say don't want.

 

[profsathya]

How to heavy refresh from selfcare? Not able to go to old login even under payments bank to digital tv. Do somebody even now able to login to old login? kindly help

 

[pallav099]

Not able to go to old login even under payments bank to digital tv. Do somebody even now able to login to old login? kindly help

It's not working for anyone now.. so not possible.