Arun Nehra
Member
- Joined
- 3 Aug 2022
- Messages
- 484
- Solutions
- 1
- Reaction score
- 870
Hello DreamDTH users.
I will share my story of How I got my Airtel DTH Account balance which wasn't in use since past 10 months.
On 25 March 2024 I raised refund request for my account with balance ₹812.49.
![](https://i.ibb.co/hV1MvFz/IMG-20240512-125839.jpg)
![](https://i.ibb.co/kHZFJC9/IMG-20240512-125745.jpg)
On 27 March I got call from Airtel team to share my Bank Account details for refund.
After waiting for days, on 06 April 2024 , ₹310.48 got deducted from my account for refund.
![](https://i.ibb.co/zsyjnzc/IMG-20240512-125906.jpg)
On 09 April I received ₹310.48 in my bank account which I shared with them.
![](https://i.ibb.co/pJGvK9t/Screenshot-20240512-125602.jpg)
I didn't knew why out of ₹812.49, I only received ₹310.48. So I contacted Airtel & not surprisingly they were also unaware
.
Then I received a message of completion of my request but it was showing open in App. So I contacted customer care & asked them the status , Airtel executive told me at one place my request is showing open & at second place it is showing resolved.
(Just Airtel things
)
Days passed & I didn't wait also
.
Then I thought of Contacting Airtel Nodal officers on 24 April. Nodal officer lady was polite & within 4 minutes of conversation she raised a complaint for refund.
30 minutes later she again called me & said that she has initiated the refund & will be initiated soon.
![](https://i.ibb.co/whgmN6K/IMG-20240512-130044.jpg)
On 01 May remaining amount ₹ 502.01 got deducted from my Airtel account & on 09 May I received that amount in my Bank.
![](https://i.ibb.co/bH4zYKQ/IMG-20240512-130100.jpg)
upload pic
Conclusion: Airtel Customer service is not that bad. I will rate it 8/10 & to nodal officer 10/10![Thumbs up: light skin tone :thumbsup_tone1: 👍🏻](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f44d-1f3fb.png)
I will share my story of How I got my Airtel DTH Account balance which wasn't in use since past 10 months.
On 25 March 2024 I raised refund request for my account with balance ₹812.49.
![](https://i.ibb.co/hV1MvFz/IMG-20240512-125839.jpg)
![](https://i.ibb.co/kHZFJC9/IMG-20240512-125745.jpg)
On 27 March I got call from Airtel team to share my Bank Account details for refund.
After waiting for days, on 06 April 2024 , ₹310.48 got deducted from my account for refund.
![](https://i.ibb.co/zsyjnzc/IMG-20240512-125906.jpg)
On 09 April I received ₹310.48 in my bank account which I shared with them.
![](https://i.ibb.co/pJGvK9t/Screenshot-20240512-125602.jpg)
I didn't knew why out of ₹812.49, I only received ₹310.48. So I contacted Airtel & not surprisingly they were also unaware
![Person facepalming: light skin tone :person_facepalming_tone1: 🤦🏻](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f926-1f3fb.png)
Then I received a message of completion of my request but it was showing open in App. So I contacted customer care & asked them the status , Airtel executive told me at one place my request is showing open & at second place it is showing resolved.
(Just Airtel things
![Hot beverage :coffee: ☕](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2615.png)
Days passed & I didn't wait also
![Beaming face with smiling eyes :grin: 😁](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f601.png)
Then I thought of Contacting Airtel Nodal officers on 24 April. Nodal officer lady was polite & within 4 minutes of conversation she raised a complaint for refund.
30 minutes later she again called me & said that she has initiated the refund & will be initiated soon.
![](https://i.ibb.co/whgmN6K/IMG-20240512-130044.jpg)
On 01 May remaining amount ₹ 502.01 got deducted from my Airtel account & on 09 May I received that amount in my Bank.
![](https://i.ibb.co/bH4zYKQ/IMG-20240512-130100.jpg)
![](https://i.ibb.co/vmFMYJq/Screenshot-20240512-125646.jpg)
Conclusion: Airtel Customer service is not that bad. I will rate it 8/10 & to nodal officer 10/10
![Thumbs up: light skin tone :thumbsup_tone1: 👍🏻](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f44d-1f3fb.png)